Job summary
Job post source
This job is directly from Globe Life
Job overview
The Claims Examiner I at Globe Life is responsible for processing supplemental accident and health claims accurately and timely while ensuring compliance with legal and company policies, contributing to efficient claims management.
Responsibilities and impact
The role involves reviewing claims documents, medical records, and bills to apply or deny benefits, contacting medical providers and policyholders for necessary information, providing phone support, handling inquiries and complaints, maintaining quality and productivity standards, cross-training in related departments, and assisting with various projects and training.
Compensation and benefits
The position offers competitive compensation, comprehensive health, dental, and vision insurance, life insurance, retirement plans including 401k and pension, wellness reimbursements, gym discounts, paid holidays, and development training programs.
Experience and skills
Candidates should have a high school diploma or equivalent, 3-5 years of phone/customer service and office experience, preferably in claims service, with medical terminology knowledge desirable; bilingual skills are a plus. Essential skills include quality customer service focus, ability to process high claim volumes accurately, problem-solving, communication, organizational skills, attention to detail, and ability to work independently and as a team.
Career development
Globe Life offers development training programs to enhance skills and support career progression, enabling employees to unlock their full potential and grow professionally.
Work environment and culture
Globe Life fosters a caring, innovative, and collaborative culture that values employee contributions, supports professional growth, and promotes a connected and respectful work environment focused on collective success.
Company information
Globe Life is a company committed to employee empowerment, professional development, and a secure work environment, emphasizing innovation and collaboration to achieve its mission to Make Tomorrow Better.
Job location and travel
This is a remote, work-from-home position allowing employees to work outside of a traditional office setting.
Unique job features
The job includes unique aspects such as cross-training in multiple operational departments, handling a high volume of claims with accuracy, and providing backup phone support, which distinguishes it from similar roles.
Company overview
Globe Life Inc. is a leading insurance provider specializing in life and supplemental health insurance products. They generate revenue through premiums collected from policyholders and investment income from their financial reserves. Founded in 1951, the company has grown significantly, acquiring several subsidiaries and expanding its market reach. Notably, Globe Life is known for its direct-to-consumer sales model and strong community involvement, including sponsorship of the Texas Rangers and partnerships with various charitable organizations.
How to land this job
Tailor your resume to highlight your experience with claims processing, emphasizing accuracy, compliance with HIPAA and insurance regulations, and your ability to handle high volumes of claims efficiently.
Showcase your customer service and communication skills, especially your experience in phone correspondence with medical providers, policyholders, and agents, as well as your ability to resolve inquiries professionally.
Apply through multiple platforms including Globe Life's corporate careers page and LinkedIn to maximize your application exposure for the Claims Examiner I role.
Connect with current Globe Life employees in the claims or customer service departments on LinkedIn; use ice breakers like commenting on recent company initiatives related to claims processing or asking about their experience working remotely at Globe Life.
Optimize your resume for ATS by incorporating keywords such as 'claims processing,' 'HIPAA compliance,' 'medical terminology,' 'customer service,' and 'policy benefits' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application sources, and identify relevant LinkedIn contacts, freeing you to focus on preparing for interviews and networking effectively.
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