Front Office and Customer Service Representative

TOLEDO, OHPosted 30+ days ago

Job summary

• Job post source

  This job is directly from Attain Behavioral Health

• Job overview

  The Front Office and Customer Service Representative at Attain Behavioral Health provides essential administrative and intake support, ensuring a welcoming environment and smooth client onboarding in the behavioral health clinic.

• Responsibilities and impact

  The role involves greeting clients, answering inquiries, scheduling appointments, collecting client information, conducting initial screenings, coordinating admissions, maintaining records, managing administrative tasks, and supporting clinical staff.

• Experience and skills

  Requires a high school diploma or equivalent, CDCA certification, 1-2 years intake experience, front office or healthcare administrative experience, strong customer service and communication skills, proficiency in Microsoft Office and electronic health records, knowledge of HIPAA, and the ability to multitask in a fast-paced environment.

• Work environment and culture

  The company values a positive, supportive work environment focused on teamwork, collaboration, empathy, and professionalism.

• Company information

  Attain Behavioral Health is a behavioral health clinic dedicated to providing high-quality care and support to clients seeking behavioral health services.

• Unique job features

  This position is pivotal in client intake and administrative coordination, emphasizing empathy and professionalism in a behavioral health setting.

Company overview

Attain Behavioral Health is a healthcare organization specializing in providing mental health and behavioral health services. They focus on offering personalized treatment plans for individuals dealing with mental health challenges, utilizing evidence-based therapies and interventions. The company generates revenue through patient consultations, therapy sessions, and partnerships with insurance providers. Attain Behavioral Health is committed to improving patient outcomes by integrating innovative treatment methodologies and fostering a supportive environment. Understanding their patient-centered approach and dedication to mental health advocacy is crucial for potential candidates.

How to land this job

• Tailor your resume to highlight your experience in front office administration and customer service, especially within healthcare or behavioral health settings, to align with Attain Behavioral Health's needs.

• Emphasize your skills in client intake, appointment scheduling, insurance verification, and proficiency with electronic health record systems, as these are core responsibilities of the role.

• Apply through multiple platforms such as Attain Behavioral Health's official corporate website and LinkedIn to maximize your application visibility.

• Connect with current employees in the front office or administrative departments at Attain Behavioral Health on LinkedIn; start conversations by complimenting their commitment to behavioral health or asking about their experience with client intake processes.

• Optimize your resume for ATS by incorporating keywords from the job description like 'client intake,' 'HIPAA compliance,' 'customer service,' 'electronic health records,' and 'scheduling appointments' to ensure your resume passes automated screenings.

• Use Jennie Johnson's Power Apply feature to automate applying across multiple sites, tailor your resume to the job description, and identify LinkedIn contacts for networking, saving you time and increasing your chances of landing the job.