Job summary
Job post source
This job is directly from Starlight Homes
Job overview
The Customer Care Representative - Construction Warranty at Starlight Homes manages warranty-related customer care, ensuring homeowner satisfaction and cost-effective service resolution.
Responsibilities and impact
The role involves resolving service issues, managing warranty requests, scheduling repairs, analyzing service trends, maintaining subcontractor relationships, and communicating effectively with homeowners and internal teams.
Experience and skills
Candidates should have a high school diploma or equivalent, with a preference for a Bachelor's in Construction Management or equivalent experience, at least one year in production building or warranty service, construction industry experience, and preferred subcontractor management experience.
Job location and travel
This is a field-based position involving direct interaction with homeowners at various sites.
Company overview
Starlight Homes is a residential real estate company specializing in the construction and sale of affordable, quality homes for first-time buyers. They generate revenue through the development and sale of single-family homes, focusing on providing value-driven housing solutions in various growing communities across the United States. Founded as a subsidiary of Ashton Woods, Starlight Homes leverages extensive industry experience and resources to deliver well-built homes at competitive prices, ensuring a seamless buying process for new homeowners.
How to land this job
Tailor your resume to emphasize your experience in construction warranty service, customer care, and subcontractor management, highlighting your ability to resolve service issues cost-effectively and maintain homeowner satisfaction.
Focus on showcasing your skills in scheduling, communication, and trend analysis related to warranty obligations, as these are crucial for managing the customer care program at Starlight Homes.
Apply through multiple platforms including Starlight Homes' corporate career site and LinkedIn to maximize your chances of being noticed for the Customer Care Representative position.
Connect with current employees in the construction warranty or customer care divisions at Starlight Homes on LinkedIn; use ice breakers like commenting on recent company projects or asking about their approach to warranty service challenges to start conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'construction warranty,' 'customer service,' 'subcontractor management,' 'scheduling,' and 'trend analysis' to ensure it passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through the best channels, and identifying LinkedIn contacts to network with, freeing you to focus on preparing for interviews and other job search activities.
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