Job summary
Job post source
This job is directly from TTEC
Job overview
The Healthcare Customer Service Representative at TTEC will enhance customer experiences by resolving issues and providing support remotely in Florida.
Responsibilities and impact
Daily tasks include answering customer communications, conducting research to resolve issues, and ensuring exceptional service through various interaction channels.
Compensation and benefits
The position offers a base wage starting at $13.00 per hour, performance bonus opportunities, paid time off, wellness and healthcare benefits, and tuition reimbursement.
Experience and skills
Candidates should have at least 6 months of customer service experience, a high school diploma or equivalent, computer skills, and a quiet workspace with high-speed internet.
Career development
TTEC supports career and professional development, providing opportunities for growth within a dynamic and inclusive environment.
Work environment and culture
The company promotes an inclusive culture that values community involvement and encourages giving back, fostering a supportive and family-friendly atmosphere.
Company information
Founded in 1982, TTEC specializes in creating positive customer experiences for leading brands through a blend of humanity and technology.
Team overview
The candidate will report to a Team Lead and contribute to a team focused on delivering exceptional customer experiences.
Job location and travel
This remote position is based in Florida, specifically Orlando, with a requirement for a quiet home workspace.
Application process
Interested applicants should visit the TTEC benefits website for more information and application instructions.
Unique job features
TTEC offers unique perks such as tuition reimbursement and a supportive community for employees to grow and connect.
Company overview
TTEC, formerly known as TeleTech Holdings, Inc., is a global customer experience technology and services company. They specialize in designing, implementing, and managing customer experience solutions for businesses across various industries. TTEC generates revenue through a combination of consulting, technology solutions, and customer care outsourcing services. Founded in 1982, the company has a significant history of innovation in customer engagement and digital transformation, making it a leader in the customer experience management sector.
How to land this job
Position your resume to highlight your customer service experience, emphasizing your ability to resolve complex issues and deliver exceptional service, as these are key components of the Healthcare Customer Service Representative role at TTEC.
Focus on showcasing your communication skills and your experience in handling customer inquiries, as these will directly align with the responsibilities outlined in the job description.
Apply through multiple platforms such as TTEC's corporate website and LinkedIn to maximize your reach and visibility for this remote position.
Network with individuals in the customer service division at TTEC on LinkedIn; consider starting conversations by mentioning your passion for customer care or inquiring about their experiences working at TTEC.
Ensure your resume is optimized for ATS by incorporating relevant keywords from the job description, such as 'customer service,' 'problem resolution,' and 'communication skills' to enhance the chances of passing initial screenings.
Utilizing Jennie Johnson's Power Apply feature can assist in streamlining your application process, allowing you to focus on preparing for interviews and networking effectively.
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