Job summary
Job post source
This job is directly from loanDepot
Job overview
The Phone Sales - Customer Lending Representative at loanDepot is a key sales role responsible for engaging with consumers to identify their lending needs and connect them with licensed Loan Officers, impacting the company's customer acquisition and service.
Responsibilities and impact
The role involves handling 200-300 outbound calls daily, providing excellent customer service, verifying consumer information, identifying customer goals, and transferring quality leads to Loan Officers.
Compensation and benefits
The position offers a base hourly rate of $17 plus a monthly bonus incentive, comprehensive medical, dental, and vision benefits, wellness programs, generous paid time off, and tuition reimbursement for professional development.
Experience and skills
Candidates need 2+ years of outbound call center and customer service or sales experience, strong communication skills, proficiency in computer and data entry, a high school diploma or equivalent, with a bachelor's degree preferred; bilingual skills are a plus.
Career development
loanDepot offers extensive internal growth and professional development opportunities including tuition reimbursement.
Work environment and culture
loanDepot promotes an inclusive, diverse, and collaborative culture where employees from all backgrounds can thrive, focusing on customer-centric values and wellness support.
Company information
loanDepot is a digital commerce company and the nation's second largest non-bank retail mortgage lender, known for its digital-first approach to simplifying homeownership since 2010, with headquarters in Southern California and offices nationwide.
Job location and travel
This is a fully remote position, allowing work from home.
Unique job features
The job features a high-volume outbound calling environment with a focus on customer service and lead qualification in the mortgage lending industry.
Company overview
loanDepot is a leading non-bank retail mortgage lender in the United States, specializing in home purchase and refinance loans. Founded in 2010 by Anthony Hsieh, the company leverages technology to streamline the mortgage process, offering a digital-first experience through its proprietary platform, mello. loanDepot generates revenue primarily through loan origination fees and interest income from its mortgage servicing portfolio. Significant milestones include its IPO in February 2021 and consistent growth in market share, making it a key player in the mortgage industry.
How to land this job
Tailor your resume to highlight your outbound call center experience, emphasizing your ability to handle 200-300 calls daily and manage high-volume phone interactions efficiently.
Showcase your customer service and sales skills, focusing on your ability to build rapport quickly and handle various rebuttals with exceptional verbal and interpersonal communication.
Include proficiency in computer and data entry skills, as well as any bilingual abilities, to align with the job's technical and communication requirements.
Apply through multiple channels such as loanDepot's corporate career site and LinkedIn to maximize your application visibility and increase your chances of getting noticed.
Connect with loanDepot employees in the sales or customer lending divisions on LinkedIn; start conversations by commenting on recent company news, asking about their experience with the outbound dialer system, or expressing enthusiasm for loanDepot's customer-centric culture.
Optimize your resume for ATS by incorporating key phrases from the job description like 'outbound call center experience,' 'customer service,' 'sales,' 'high volume calls,' and 'data entry skills' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate resume tailoring, identify multiple application sources, and find relevant LinkedIn connections, allowing you to focus more on preparing for interviews and networking.
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