Customer Service Call Center Representative - Accredo - Remote

REMOTEPosted 30+ days ago

Job summary

• Job post source

  This job is directly from Accredo Specialty Pharmacy, part of Evernorth Health Services, a division of The Cigna Group.

• Job overview

  The Customer Service Call Center Representative role at Accredo Specialty Pharmacy involves supporting patients with complex health conditions by managing medication orders and inquiries in a high-volume virtual call center, directly impacting patient health and well-being.

• Responsibilities and impact

  The representative will answer 30-50+ inbound calls daily, assist with medication orders, billing, and benefits, follow structured workflows, de-escalate patient concerns empathetically, maintain confidentiality, and meet performance metrics while participating in ongoing training.

• Compensation and benefits

  The position offers an hourly wage of $17.75 to $19 depending on experience and location, eligibility for an annual bonus plan, and comprehensive benefits including medical, dental, vision, 401(k) with company match, life insurance, tuition reimbursement, paid time off, and holidays starting from day one.

• Experience and skills

  Candidates need a high school diploma or equivalent; healthcare customer service experience is preferred but not required. Essential skills include strong communication, problem-solving, time management, proficiency with Microsoft Office, and the ability to work in a fast-paced, structured call center environment with reliable internet and a distraction-free workspace.

• Career development

  The company provides a paid 9-week virtual training program and ongoing development opportunities within a supportive virtual team environment focused on excellence and mission-driven work.

• Work environment and culture

  Accredo offers a highly structured, professional, and empathetic work environment emphasizing patient care, confidentiality, and compliance with healthcare regulations, with a virtual remote work setup requiring focus and engagement.

• Company information

  Accredo Specialty Pharmacy is part of Evernorth Health Services under The Cigna Group, specializing in pharmacy, care, and benefit solutions to improve health and vitality through innovation and accessible treatment.

• Job location and travel

  This is a remote position requiring candidates to reside in Arizona, Ohio, Indiana, Georgia, Pennsylvania, Texas, Virginia, or Oregon, with a reliable internet connection and a dedicated home workspace.

• Application process

  Applicants must complete an online application and attend a mandatory 9-week paid virtual training with live call-taking and assessments; accommodations are available upon request via email.

• Unique job features

  This role is distinct due to its focus on life-impacting medication support in a high-volume, structured virtual call center, requiring empathy, accuracy, and responsibility beyond typical customer service roles.

Company overview

Accredo Specialty Pharmacy is a leading specialty pharmacy that focuses on providing medications and personalized care for patients with complex and chronic health conditions such as cancer, hepatitis, multiple sclerosis, and rare diseases. As a subsidiary of Evernorth, which is part of Cigna Corporation, Accredo operates by partnering with pharmaceutical manufacturers, insurance providers, and healthcare professionals to deliver high-touch pharmacy services and support programs. The company generates revenue through dispensing specialty medications, offering clinical support, and managing patient care coordination, often working with insurance reimbursement models. Founded in 1996 and acquired by Medco Health Solutions in 2005, then later becoming part of Express Scripts and ultimately Cigna, Accredo has a history of growth through strategic acquisitions and integration into larger healthcare organizations. Candidates should be aware of Accredo’s emphasis on patient-centric care, advanced therapy management, and its role within the broader Cigna/Evernorth healthcare ecosystem.

How to land this job

• Tailor your resume to emphasize strong communication skills, empathy, and the ability to handle high-volume inbound calls efficiently, as these are crucial for the Customer Service Call Center Representative role at Accredo Specialty Pharmacy.

• Highlight any healthcare customer service experience, proficiency in Microsoft Office, and your ability to maintain confidentiality and adhere to healthcare regulations, since these qualifications align closely with the job description.

• Apply through multiple platforms including Accredo’s corporate career site and LinkedIn to maximize your chances of being noticed by recruiters.

• Connect with current Accredo employees or those in Evernorth Health Services on LinkedIn; start conversations with ice breakers like commenting on their recent posts about patient care or asking about their experience with the virtual training program.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'patient confidentiality,' 'high-volume call center,' 'empathetic solutions,' 'healthcare regulations,' and 'Microsoft Office proficiency' to ensure it passes initial screenings.

• Use Jennie Johnson’s Power Apply feature to automate applying across multiple sites, tailor your resume for ATS, and identify LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and enhancing your skills.