Job summary
Job post source
This job is directly from Ludus
Job overview
The IT Specialist at Ludus supports and scales IT infrastructure to ensure smooth operation of internal systems, hardware, and processes in a growing SaaS company.
Responsibilities and impact
The role involves day-to-day IT support, managing onboarding/offboarding, administering tools like Google Workspace and Slack, managing equipment inventory, ensuring system security, coordinating office tech setups, and building internal automations.
Compensation and benefits
The position offers a salary range of $65,000 to $80,000 per year, health insurance with Ludus covering 90% of employee premiums and 50% for dependents, 401(k) matching up to 7.5%, profit sharing, stock options, wellness reimbursements, experience credits, flexible PTO, and unlimited sick days.
Experience and skills
Candidates should have 2+ years of IT support or systems administration experience, strong macOS skills, familiarity with Google Workspace and Slack, knowledge of IT security practices, remote support tool experience, and organizational skills; bonus points for Mac MDM tools, event IT knowledge, and scripting experience.
Career development
The company encourages growth-oriented thinking and adapting to a fast-growing environment, offering opportunities to improve IT workflows and evolve strategies as Ludus expands.
Work environment and culture
Ludus values a fast-paced, adaptive, and low-process high-trust culture with a focus on continuous learning, self-starting, and thriving in controlled chaos.
Company information
Ludus is a SaaS company providing digital tools for event ticketing, marketing, fundraising, retail, and registration, serving thousands of organizations and focusing on shared experiences for arts organizations.
Job location and travel
The job is hybrid based in West Michigan, supporting offices in Grand Rapids and Holland.
Application process
Interested candidates are encouraged to apply to join the growing team, no specific application steps detailed.
Unique job features
The role uniquely combines hardware, software, support, automation, and security responsibilities with opportunities to build internal automations and Slackbots to enhance IT efficiency.
Company overview
Ludus is a technology company specializing in cloud-based presentation software designed for creative professionals, agencies, and teams seeking flexible and collaborative tools for building visually rich presentations. The company generates revenue through subscription plans that offer enhanced features, team collaboration, and cloud storage, targeting both individuals and organizations. Founded in 2017 and headquartered in Paris, Ludus has positioned itself as an alternative to traditional presentation tools by emphasizing design freedom, integrations with creative platforms, and real-time teamwork. Notably, Ludus has attracted a global user base and has been recognized for its user-friendly interface and focus on creative workflows. Candidates should be aware of Ludus’s commitment to innovation in digital communication and its ongoing efforts to expand its platform’s capabilities.
How to land this job
Tailor your resume to emphasize your 2+ years of IT support experience, especially your proficiency with macOS environments and familiarity with Linux and Windows systems, as these are key for Ludus's IT Specialist role.
Highlight your skills in managing tools like Google Workspace, Slack, Jira, and Notion, along with your experience in IT security practices such as malware protection, VPN configuration, and phishing simulations to align with Ludus's needs.
Apply through multiple channels including Ludus's corporate website and LinkedIn to maximize your chances; also keep an eye on other job boards where Ludus might post this position.
Connect with current Ludus employees in the IT or SaaS divisions on LinkedIn; use ice breakers like commenting on recent Ludus product updates, asking about their experience with Ludus's hybrid work environment, or inquiring how they manage IT challenges in a fast-paced SaaS company.
Optimize your resume for ATS by incorporating keywords from the job description such as 'IT support,' 'macOS,' 'Google Workspace,' 'IT security,' 'automation,' and 'systems administration' to ensure it passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, saving you time and increasing your effectiveness during your job search.
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