Job summary
Job post source
This job is directly from Sears (Transformco).
Job overview
The Customer Operations Specialist at Sears manages communication between retail clients and internal teams via ERP systems to ensure efficient supply chain operations and excellent customer service.
Responsibilities and impact
The role involves daily liaison with key retail customers through ERP platforms, supporting product launches, resolving customer issues, managing order processing and returns, and improving internal processes for operational efficiency.
Compensation and benefits
The position offers an hourly wage between $27.88 and $31.73, with no additional compensation details provided; benefits likely include standard full-time employment perks.
Experience and skills
Candidates should have 3-4 years of related experience, an Associate's Degree, proficiency in Microsoft Office, familiarity with ERP systems like Oracle and SAP, strong analytical and communication skills, and the ability to manage multiple tasks under time constraints.
Work environment and culture
The company promotes a customer-focused environment with collaboration across teams and emphasizes clear communication and operational efficiency in a remote work setup.
Company information
Sears, operating under Transformco Corporate, is a retail company with significant partnerships including Walmart, Amazon, and Home Depot, focusing on supply chain and customer operations.
Job location and travel
This is a remote position based in the United States, with occasional travel less than 5%.
Unique job features
This role is distinguished by its focus on ERP-based communication with major retail partners and involvement in complex supply chain process improvements.
Company overview
Sears, once a retail giant, specializes in selling a wide range of products including appliances, clothing, tools, and electronics. Founded in 1892 by Richard Warren Sears and Alvah Curtis Roebuck, the company initially gained prominence through its mail-order catalogs. Sears makes money primarily through its retail operations, both in physical stores and online, as well as through its home services division. Important history includes its merger with Kmart in 2005 and its subsequent struggles, leading to a bankruptcy filing in 2018 and ongoing efforts to restructure and revitalize the brand.
How to land this job
Tailor your resume to highlight experience with ERP systems like Oracle and NetSuite, emphasizing your ability to manage communication and workflows between clients and internal teams.
Focus on showcasing your skills in problem-solving, order processing, and coordinating cross-departmental efforts to improve operational efficiency and customer satisfaction.
Apply through multiple platforms including Sears' corporate careers site and LinkedIn to maximize your application visibility for the Customer Operations Specialist role.
Connect with professionals in Sears' operations and supply chain divisions on LinkedIn and initiate conversations by referencing recent supply chain innovations or asking about their experience working with ERP systems like NetSuite.
Optimize your resume for ATS by including keywords such as 'ERP systems,' 'Oracle,' 'NetSuite,' 'supply chain,' 'customer communication,' and 'process improvement' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications across multiple sites and identify LinkedIn contacts, freeing up your time to focus on networking and interview preparation.
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