Job summary
Job post source
This job is directly from Seneca Resources.
Job overview
The Information Technology Help Desk role at Seneca Resources focuses on providing entry-level IT support and resolving customer issues effectively.
Responsibilities and impact
Daily responsibilities include answering technical questions, troubleshooting issues, documenting solutions, and ensuring positive customer experiences while adhering to call management policies.
Compensation and benefits
The pay for this position is $18/hr on W2, and it is a long-term contract role.
Experience and skills
Candidates should have 4 years of experience in a help desk environment, with preferred certifications in HDI and ITIL Foundations, and at least 1 year of experience with incident tracking software and SQL commands.
Career development
Opportunities for professional growth include extensive training and potential career advancement within the company.
Work environment and culture
Seneca Resources promotes a strong corporate culture focused on engaging work, competitive compensation, and valuing diversity in the workplace.
Company information
Seneca Resources is a strategic IT consulting services provider with a strong presence in the U.S., known for its commitment to client-driven solutions and workforce services.
Job location and travel
The job is located in Norcross, GA, with candidates expected to be within 15 miles of the customer location.
Company overview
Seneca Resources is an exploration and production company specializing in the development of natural gas and oil reserves. They generate revenue by extracting and selling these resources, primarily focusing on the Appalachian Basin, including the Marcellus and Utica shales. Founded as a subsidiary of National Fuel Gas Company, Seneca Resources has a history of leveraging advanced technologies to enhance extraction efficiency and environmental stewardship. Their commitment to sustainable practices and community engagement is a cornerstone of their operational philosophy.
How to land this job
Position your resume to showcase your customer service skills and technical knowledge, particularly in Linux/Unix, POS systems, and SQL, as these are critical for the IT Help Desk role at Seneca Resources.
Emphasize your experience in troubleshooting and resolving technical issues, as well as your ability to document solutions and maintain a knowledge base, which aligns with the responsibilities outlined in the job description.
Apply for the position through multiple platforms, including the Seneca Resources corporate site and LinkedIn, to maximize your chances of being noticed by hiring managers.
Connect with current employees in the IT division at Seneca Resources on LinkedIn, and consider using ice breakers like asking about their experience with the company's call management policies or inquiring about the team dynamics.
Ensure your resume is optimized for ATS by including relevant keywords from the job description, such as 'customer service,' 'SQL commands,' and 'incident ticketing software,' to enhance your visibility in applicant tracking systems.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored for the role, and to help identify networking opportunities with current employees at Seneca Resources.
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