Job summary
Job post source
This job is directly from Proactive Technology Management
Job overview
The IT Support Technician role at Proactive Technology Management involves providing technical support and customer service in various client environments, contributing to personal growth and success.
Responsibilities and impact
Daily responsibilities include setting up customer networks, Windows Server installation, ongoing support, and remote troubleshooting, with a Monday to Friday schedule and one Saturday per month for the first 18 months.
Compensation and benefits
The position offers full medical benefits, 2 weeks paid vacation, quarterly bonuses and reviews, dental and vision insurance, and 401(k) matching.
Experience and skills
Candidates should have 3+ years of experience in Tier 3-level support or a specialist role, with essential skills in Networking, Office 365, Windows Desktops, Windows Servers, Active Directory, and Security.
Career development
There is a defined career path from Technician to Consultant, with opportunities for specialization in areas like security, networking, or cloud.
Work environment and culture
The company promotes a fun, team-based approach with monthly check-ins and a focus on constant learning and personal growth.
Company information
Proactive Technology Management is an IT service provider focused on delivering excellent customer service and technical support in the Detroit Metro area.
Team overview
The team consists of talented IT professionals who work collaboratively to support various clients, with a focus on communication and problem-solving.
Job location and travel
The position is full-time and requires work in the Detroit Metro area, with a hybrid schedule of remote and on-site work.
Application process
Candidates should prepare to submit their resumes and may need to provide documentation related to their experience and skills during the application process.
Unique job features
Unique aspects of the job include a defined path for career development, a focus on learning new technology, and a supportive team environment.
Company overview
Proactive Technology Management is a company specializing in providing comprehensive IT services and solutions to businesses. They generate revenue through managed IT services, cybersecurity solutions, and consulting services aimed at optimizing business technology infrastructure. Founded with a mission to enhance operational efficiency and security for their clients, Proactive Technology Management has built a reputation for reliability and innovation in the tech industry. Their history of consistent growth and commitment to customer satisfaction makes them a notable player in the IT services sector.
How to land this job
Position your resume to showcase your experience in IT support, highlighting your skills in networking, Office 365, Windows Servers, and customer service, as these are key for the IT Support Technician role at Proactive Technology Management.
Emphasize your troubleshooting abilities, experience with firewalls, and knowledge of network setup, as these align closely with the job requirements and will capture the attention of hiring managers.
Apply through multiple channels, including Proactive Technology Management's corporate site and LinkedIn, to enhance your chances of being noticed for the position.
Connect with individuals in the IT division at Proactive Technology Management on LinkedIn to gain insights about the role and the company culture; potential ice breakers could include discussing their recent projects or expressing your enthusiasm for their approach to technology.
Optimize your resume for Applicant Tracking Systems (ATS) by incorporating relevant keywords from the job description, such as 'troubleshooting', 'network setup', and 'customer service', to ensure your application stands out in digital screenings.
Utilize Jennie Johnson's Power Apply feature to automate and streamline your application process, allowing you to focus your efforts on networking and preparing for interviews instead.
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