Job summary
Job post source
This job is directly from FASTSIGNS®
Job overview
The Customer Service Specialist at FASTSIGNS® manages customer inquiries and supports the company's signage and visual communications services to ensure customer satisfaction.
Responsibilities and impact
The role involves responding to customer calls and emails, providing product and service information, resolving issues, processing orders, assisting with design questions, coordinating with production, and maintaining customer records.
Experience and skills
Candidates should have experience in graphics, graphic design, and logo design, knowledge of branding and typography, strong communication and organizational skills, and the ability to work independently and remotely; proficiency in design software and a related degree are preferred.
Company information
FASTSIGNS® is a global leader in signage and visual communications with over 750 independently owned centers worldwide, offering consulting, design, production, project management, delivery, and installation services.
Job location and travel
This is a full-time remote position.
Company overview
FASTSIGNS® is a leading sign and visual graphics company that specializes in creating custom signs, banners, and visual communication solutions for businesses of all sizes. They generate revenue by offering a wide range of products and services, including digital signage, vehicle graphics, and interior décor, catering to various industries such as retail, healthcare, and education. Founded in 1985, FASTSIGNS® has grown into a global franchise with over 700 locations worldwide, known for its innovative approach and commitment to customer satisfaction.
How to land this job
Position your resume to highlight your experience in customer service along with any familiarity you have with graphic design, branding, or typography to align with FASTSIGNS® focus areas.
Emphasize your communication skills, ability to manage multiple inquiries, and proficiency in coordinating between teams, as these are key for the Customer Service Specialist role.
Apply through multiple channels including the FASTSIGNS® corporate careers page and LinkedIn to maximize your exposure to recruiters.
Connect with current employees in the customer service or design departments at FASTSIGNS® on LinkedIn, using ice breakers like commenting on recent company projects or asking about their experience working remotely.
Optimize your resume for ATS by including keywords such as 'customer service,' 'graphic design,' 'branding,' 'Adobe Creative Suite,' and 'remote work' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate applying across platforms, tailor your resume for ATS, and identify LinkedIn contacts, saving you time and boosting your chances of landing the job.
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