Job summary
Job post source
This job is directly from Ro
Job overview
The Senior IT Site Technician at Ro supports IT operations at the Romeoville pharmacy, ensuring smooth access to accounts, devices, and applications for employees.
Responsibilities and impact
The role involves onsite IT support, troubleshooting complex hardware/software issues, managing tickets in Jira, administering cloud applications and access controls, maintaining devices with Jamf and Intune, and participating in on-call rotations.
Compensation and benefits
The position offers an hourly rate of $46.36 to $56.94, full medical, dental, vision insurance, 401(k) with company match, flexible PTO, parental leave, fertility benefits, pet insurance, student loan refinancing, and wellness resources.
Experience and skills
Candidates should have 3-6 years of IT operations or support experience, strong communication, organizational skills, understanding of OSI model concepts, and a commitment to continuous improvement.
Career development
The job encourages continuous improvement and development with learning and growth reimbursements.
Work environment and culture
Ro offers a supportive culture with benefits promoting wellbeing, flexibility, and professional growth in an onsite work environment.
Company information
Ro is a healthcare company with a flagship pharmacy in Romeoville, IL, focusing on innovative pharmacy services and technology integration.
Team overview
The technician reports to the IT Site Technology Manager and collaborates with internal technology teams.
Job location and travel
This is an in-person role based at Ro's Romeoville, IL pharmacy, requiring onsite presence five days a week.
Unique job features
The role includes use of advanced tools like Jamf and Intune for device management and involves proactive IT issue mitigation and automation.
Company overview
Ro is a telehealth company that offers a comprehensive suite of healthcare services, including nationwide telemedicine, pharmacy distribution, and in-home care. Founded to address the growing demand for accessible healthcare, Ro has developed innovative tools such as an online GLP-1 supply tracker to help patients manage drug shortages. The company has successfully raised significant funding, including a $500 million Series D round, to scale its operations and expand its service offerings. Ro is headquartered in Philadelphia, PA, and continues to be a key player in the digital health industry.
How to land this job
Tailor your resume to emphasize your hands-on experience with IT support, device management, and application provisioning, especially highlighting expertise with Jamf, Intune, and cloud application administration as described in the job posting.
Showcase your ability to troubleshoot complex hardware and software issues, manage tickets using Jira, and communicate proactively, as these are key responsibilities for the Senior IT Site Technician role at Ro.
Apply through multiple channels including Ro’s official careers page and LinkedIn to maximize your chances of being noticed by recruiters and hiring managers.
Connect with current IT staff or team members at Ro on LinkedIn, particularly those in the IT Facilities or Technology teams. Use ice breakers like commenting on recent company tech initiatives or asking about their experience working onsite at the Romeoville pharmacy location.
Optimize your resume for ATS by incorporating keywords from the job description such as 'IT escalation,' 'device management,' 'Jira ticketing,' 'Jamf,' 'Intune,' and 'cloud applications' to ensure your resume passes automated screening.
Utilize Jennie Johnson’s Power Apply feature to automate the application process across multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn connections for networking, allowing you to focus more on preparing for interviews and skill development.
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