Job summary
Job post source
This job is directly from Gladly
Job overview
The Senior Brand Designer at Gladly leads the visual expression of the brand, shaping its identity and user experience across multiple channels to drive engagement and business results.
Responsibilities and impact
The role involves leading design projects across platforms, maintaining brand consistency, enhancing the design system, producing diverse design assets, collaborating with marketing, product, and engineering teams, and staying current with SaaS design trends.
Compensation and benefits
The position offers competitive salaries, stock options, comprehensive benefits, generous paid time off, parental leave, home office stipends, and a fully remote work environment with occasional in-person gatherings.
Experience and skills
Candidates should have 5+ years in graphic or visual design focused on SaaS, expert proficiency in tools like Adobe Creative Suite, Figma, or Sketch, a strong portfolio, understanding of user-centered design, experience with motion graphics or UX design, and excellent communication skills.
Career development
Gladly emphasizes professional growth with a strong commitment to learning and an inclusive workplace fostering diverse perspectives.
Work environment and culture
Gladly promotes a collaborative, inclusive, remote-friendly culture prioritizing flexibility, innovation, DEIB, transparency, and a customer-first mindset.
Company information
Gladly is a customer-centered AI support platform integrating multiple communication channels to deliver personalized service, used by notable brands like Allbirds and Warby Parker.
Team overview
The Senior Brand Designer will join the marketing department, collaborating cross-functionally with product and engineering teams to align design with business goals.
Job location and travel
The company is fully distributed with a remote work environment and occasional in-person team gatherings.
Unique job features
The role offers unique opportunities to define Gladly's brand across digital and physical channels, lead multimedia strategy, and work on innovative digital customer journeys.
Company overview
Gladly is a customer service software company that focuses on delivering radically personal customer service solutions. They utilize AI technology to enhance customer interactions, allowing brands to provide personalized experiences to their clients. As a fast-paced startup, Gladly is committed to innovation and growth, seeking individuals who are empathetic and eager to make an impact. The company is based in Little Ferry, NJ, and offers competitive salaries for positions such as Senior Product Marketing Manager.
How to land this job
Tailor your resume to emphasize your 5+ years of experience in graphic and visual design, particularly within SaaS environments, highlighting proficiency in Adobe Creative Suite, Figma, and motion graphics.
Showcase a strong portfolio that demonstrates your ability to lead design projects across digital platforms, maintain brand consistency, and contribute to design systems, reflecting the key responsibilities at Gladly.
Apply through multiple channels including Gladly's official corporate careers page and LinkedIn to maximize your chances of being noticed by their recruiting team.
Connect with current Gladly marketing or design team members on LinkedIn; start conversations by complimenting recent campaigns, asking about their design process, or expressing enthusiasm for Gladly's people-first brand approach.
Optimize your resume for ATS by incorporating keywords such as 'brand consistency,' 'user-centered design,' 'motion graphics,' 'design system,' and 'collaboration' directly from the job description to ensure it passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications across platforms and identify relevant Gladly contacts for networking, freeing up your time to focus on preparing for interviews and refining your portfolio.
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