Job summary
Job post source
This job is directly from Bare Home
Job overview
The Customer Experience Manager at Bare Home leads customer experience initiatives and drives wholesale revenue growth across multiple e-commerce channels, impacting sales and customer satisfaction.
Responsibilities and impact
The role involves developing and executing wholesale sales strategies, managing customer experience to reduce return rates and improve ratings, leading and training a customer service team, and collaborating with marketing and quality control to enhance product and service quality.
Compensation and benefits
The salary range is $70,000 - $85,000 with medical, dental, vision insurance, STD and life insurance, 401(k) with company match, paid time off, holidays, and potential performance bonuses.
Experience and skills
Requires a bachelor's degree and 5+ years in sales and customer experience management, with proven leadership, CRM experience, e-commerce platform knowledge, and wholesale/B2B sales expertise; textile or home goods industry experience is a plus.
Career development
Opportunities include leading a customer service team, developing sales and customer experience skills, and working in a fast-paced entrepreneurial environment with potential for growth in new product lines.
Work environment and culture
Bare Home promotes an entrepreneurial, collaborative culture valuing ownership, resourcefulness, diversity, and inclusion in a fast-paced environment.
Company information
Bare Home is a top-ten fastest growing Minnesota business known for high-quality bedding and sustainable textile sourcing from global regions, emphasizing ethical practices and innovation.
Team overview
The candidate will lead a team of one Customer Experience Supervisor and four Customer Service Representatives, focusing on sales and customer service excellence.
Application process
Applicants must submit a detailed resume, cover letter, and examples of improving customer experience metrics via email to specified contacts at Bare Home.
Unique job features
The role uniquely combines strategic sales growth with hands-on customer experience leadership across multiple major e-commerce platforms and new product expansions.
Company overview
Bare Home is a company specializing in high-quality bedding and home essentials, offering products such as sheets, comforters, and mattress protectors. They generate revenue through direct-to-consumer sales via their online platform, emphasizing affordability and sustainability. Founded with a mission to provide luxurious comfort at accessible prices, Bare Home has grown by focusing on customer satisfaction and eco-friendly practices. Their commitment to quality and environmental responsibility has positioned them as a trusted name in the home goods industry.
How to land this job
Position your resume to emphasize your leadership in sales growth and customer experience management, highlighting your ability to develop wholesale sales strategies and lead teams to exceed targets.
Focus on showcasing your skills in B2B lead generation, e-commerce platform expertise, and experience improving customer satisfaction metrics such as return rates and star ratings.
Apply through multiple channels including Bare Home's corporate website, LinkedIn job postings, and directly via the provided email contacts to maximize your chances of being noticed.
Connect with current employees in the customer experience or sales divisions at Bare Home on LinkedIn, using ice breakers like commenting on their recent product launches or asking about their approach to balancing sales growth with customer satisfaction.
Optimize your resume for ATS by incorporating keywords from the job description such as 'wholesale sales strategies,' 'customer experience leadership,' 'B2B lead generation,' 'e-commerce platforms,' and 'team development' to ensure your resume passes initial screenings.
Jennie Johnson's Power Apply feature can automate tailoring your resume, finding all relevant application channels, and identifying LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and refining your pitch.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.