Job summary
Job post source
This job is directly from Mattress Firm
Job overview
The Sleep Expert - Sales role at Mattress Firm involves providing expert customer service and sales support to help customers find the perfect sleep products, contributing to the company's mission of improving sleep quality.
Responsibilities and impact
The role requires creating a customer-centric environment, providing product knowledge, driving sales performance, maintaining customer relationships, monitoring competitors, and leveraging social media to boost brand awareness and sales.
Compensation and benefits
The salary range is $65,000 to $90,000 with options for base pay or uncapped commission, plus benefits including 401(k) with employer matching, medical, dental, vision plans, mental health resources, paid on-demand, employee discounts, and additional perks like discounts on cell phone products, travel, electronics, pet insurance, and mortgage rates.
Experience and skills
Applicants should have strong customer service and sales skills, product knowledge, and the ability to build relationships; specific experience requirements are not detailed but training is provided.
Career development
The company offers excellent career growth opportunities through on-the-job training and development programs, including award-winning talent development and education paths for new sales associates.
Work environment and culture
Mattress Firm values diversity, inclusion, respect, integrity, customer focus, and innovation, fostering a dynamic and non-discriminatory work environment.
Company information
Mattress Firm is America's most trusted sleep authority with over 2,400 stores and 6,000+ Sleep Experts nationwide, focused on helping people sleep well to live well.
Unique job features
The job includes extensive customer-centric retail sales training and performance-based bonuses after six months, distinguishing it with strong support for new hires and a focus on sleep expertise.
Company overview
Mattress Firm is a leading retailer specializing in mattresses and bedding accessories. They generate revenue through the sale of a wide range of mattress brands, including their own private labels, as well as related sleep products like pillows and bed frames. Founded in 1986, the company has grown through strategic acquisitions, such as the purchase of Sleepy's in 2016, to become one of the largest mattress retailers in the United States. Their business model focuses on offering a diverse selection, competitive pricing, and a customer-centric shopping experience.
How to land this job
Position your resume to highlight strong customer service skills and the ability to build lasting client relationships, as these are central to the Sleep Expert role at Mattress Firm.
Emphasize your sales performance capabilities, knowledge of product features, and experience in driving KPIs, reflecting the job's focus on individual sales success and technical product expertise.
Apply through multiple channels including Mattress Firm's official corporate careers page and LinkedIn to maximize your application's reach and visibility.
Connect with current Sleep Experts or retail sales team members at Mattress Firm on LinkedIn; use ice breakers like commenting on their customer service approach or asking about their favorite part of working at Mattress Firm to start conversations.
Optimize your resume for ATS by incorporating keywords such as 'customer-centric', 'sales performance', 'product knowledge', 'KPI driven', and 'relationship building' to ensure it passes initial automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify the best job portals for submission, and find LinkedIn contacts to network with, freeing you to focus on preparing for interviews and improving your skills.
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