Job summary
Job post source
This job is directly from Allstate
Job overview
The Claims Resolution Adjuster II at Allstate investigates automobile accident claims, assesses coverage and liability, and negotiates settlements while working remotely to provide excellent customer service.
Responsibilities and impact
The role involves investigating claims, communicating with customers through various channels, negotiating settlements, supporting claimants through vehicle restoration, and maintaining accurate claim documentation.
Compensation and benefits
The position offers an annual salary range of $45,000 to $71,100 based on experience, includes a technology bundle for remote work, and provides an $80 monthly internet connectivity reimbursement.
Experience and skills
Candidates should have 2+ years of claims adjusting experience, preferably with investigation and negotiation skills, strong communication, critical thinking, and problem-solving abilities.
Work environment and culture
Allstate values empathy, customer service, and collaboration, promoting a remote work environment with a focus on clear communication and support.
Company information
Allstate is a 90+ year-old insurance company known for innovation in safety advocacy, pricing, telematics, and identity protection.
Job location and travel
This is a permanent remote position based in the United States, excluding California, Alaska, Hawaii, and Puerto Rico, requiring a dedicated home workspace and reliable internet.
Unique job features
The job offers remote work with provided technology, flexible communication methods with customers, and requires obtaining adjuster licenses if applicable.
Company overview
Allstate is a leading insurance company in the United States, providing a wide range of insurance products including auto, home, life, and business insurance. Founded in 1931 as part of Sears, Roebuck & Co., Allstate became an independent company in 1993. The company generates revenue through premiums paid by policyholders and investment income. Allstate is known for its "You're in Good Hands" slogan and has a strong focus on customer service and innovative insurance solutions.
How to land this job
Tailor your resume to highlight your claims adjusting experience, especially focusing on automobile accident investigations, liability assessment, and negotiation skills as described in the job.
Emphasize your strong communication skills across multiple channels like phone, email, and text, and your ability to provide empathetic customer service and clear documentation.
Apply through multiple platforms including Allstate's official careers page and LinkedIn to increase your chances of being noticed for this remote role.
Connect with current Allstate claims adjusters or team members on LinkedIn, starting conversations by asking about their experience working remotely at Allstate or inquiring about tips for successful claim resolution.
Optimize your resume for ATS by incorporating keywords from the job description such as 'claims investigation,' 'liability assessment,' 'negotiation,' 'customer service,' and 'remote work' to ensure your resume passes initial screenings.
Jennie Johnson's Power Apply feature can automate applying across multiple sites, tailor your resume for ATS, and identify relevant Allstate contacts on LinkedIn, allowing you to focus on preparing for interviews and networking effectively.
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