Job summary
Job post source
This job is directly from ICUC, a part of Dentsu.
Job overview
The Social Media Content Specialist role at ICUC involves managing and creating engaging content for clients' social media channels to enhance brand presence and audience interaction.
Responsibilities and impact
The specialist will monitor, moderate, and respond to social media comments using clients' brand voices, craft creative content to boost engagement, ensure community safety, and escalate relevant issues or insights.
Compensation and benefits
The position offers an hourly pay range of $14.75 to $15.00 USD, with pay based on experience and skills, and includes full-time and part-time options with benefits typical of a permanent role at a large company.
Experience and skills
Candidates must have native fluency in British English, professional social media moderation experience, exceptional written communication skills, flexible availability for various shifts, and reliable internet access; additional language skills are a plus.
Career development
ICUC promotes a collaborative and inclusive culture that supports growth, equal opportunities, and professional development within a global company structure.
Work environment and culture
ICUC fosters a remote, fast-paced, and fun work environment emphasizing collaboration, responsibility, trust, diversity, and inclusion.
Company information
ICUC is a fully remote social media agency under Dentsu, a global integrated growth and transformation partner with a long history and presence in over 110 markets.
Team overview
The role involves joining ICUC's growing team of creatives, strategists, content creators, and social media managers working directly with brands.
Job location and travel
The position is fully remote within the USA, specifically mentioning Florida and Eastern Time zone availability.
Application process
Applicants must provide proof of residency in the USA and demonstrate required skills; accommodations are available for disabilities, with contact details provided for assistance.
Unique job features
This role requires working varied shifts including nights and weekends, offering flexibility and the chance to work with diverse clients and industries in a fully remote setting.
Company overview
ICUC is a global leader in social media management services, specializing in content moderation, community management, and social listening. They help brands protect their online reputation and engage with their audience by monitoring and managing user-generated content across various platforms. Founded in 2002, ICUC has grown to serve clients worldwide, leveraging a team of skilled moderators and advanced technology to ensure safe and positive online interactions. The company generates revenue through service contracts with businesses seeking to enhance their social media presence and mitigate risks associated with user-generated content.
How to land this job
Position your resume to emphasize your native fluency in British English, exceptional written communication skills, and professional experience moderating and engaging on social media platforms, as these are crucial for ICUC's Social Media Content Specialist role.
Highlight your ability to craft creative content that aligns with brand voice and guidelines, your customer service expertise, and flexibility to work various shifts including weekends, which are key job requirements.
Apply through multiple channels including ICUC's corporate website and LinkedIn to maximize your application visibility and chances of being noticed.
Connect with current ICUC employees in social media or content teams on LinkedIn; start conversations by referencing ICUC's remote work culture or asking about their experience managing brand voice across platforms as ice breakers.
Optimize your resume for ATS by incorporating keywords from the job description such as 'British English fluency,' 'social media moderation,' 'brand voice,' 'content creation,' and 'customer service' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, discover the best job portals for applying, and identify relevant ICUC contacts to network with, allowing you to focus your energy on interview preparation and skill enhancement.
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