Job summary
Job post source
This job is directly from Skillable
Job overview
The Manager, IT Service Desk at Skillable leads the IT support function for the fully remote global organization, ensuring efficient and high-quality IT support to employees and contractors.
Responsibilities and impact
The role involves managing and coaching the IT support team, overseeing daily service desk operations, designing support workflows, monitoring metrics, collaborating with IT leadership, handling escalations, managing onboarding/offboarding, and driving continuous service improvement.
Compensation and benefits
The salary range is $90,000 to $110,000 annually with benefits including fully remote work with a stipend, medical/dental/vision plans, 401(k) with company match, tuition reimbursement, open PTO, paid holidays and leaves, and unique perks like early Fridays and company closures.
Experience and skills
Candidates need 7+ years of IT support experience with at least 2 years in a leadership role, strong communication, leadership, remote team management experience, familiarity with ITIL and Microsoft technologies, and certifications preferred.
Career development
Skillable emphasizes teamwork, integrity, well-being, and balance, offering learning opportunities through their product and supporting career growth in a fast-growing tech environment.
Work environment and culture
Skillable promotes a remote-first, supportive, and fun culture valuing employee strengths, well-being, and work-life balance with daily appreciation and flexible work conditions.
Company information
Skillable is a 100% remote tech company focused on modernizing training with a talented, driven team committed to innovation and customer solutions.
Team overview
The candidate will join a remote IT support team responsible for global service desk operations, working closely with IT and security leadership and other internal partners.
Job location and travel
This is a fully remote position with employees across the U.S., requiring a home office setup and occasional travel up to 10%. Candidates must reside in specified U.S. states.
Unique job features
The role offers unique perks like Friends and Family Fridays ending early, full company closure during the 4th of July week, and a monthly stipend for home office expenses.
Company overview
Skillable is a technology company specializing in hands-on learning and training solutions for IT professionals. They provide virtual labs and learning environments that enable users to practice real-world scenarios and gain practical experience. Skillable generates revenue through subscriptions and partnerships with educational institutions and corporations seeking to enhance their training programs. Founded in 2004, the company has evolved to become a leader in experiential learning, continually innovating to meet the demands of the ever-changing tech landscape.
How to land this job
Tailor your resume to emphasize your leadership experience managing remote IT support teams, highlighting skills in coaching, process optimization, and performance management aligned with Skillable's remote-first culture.
Focus on showcasing your expertise with Microsoft 365 technologies, ITIL best practices, ticketing systems, and SaaS/cloud service management, as these are critical to the IT Service Desk Manager role.
Apply through multiple platforms including Skillable’s official career site and LinkedIn to maximize your application visibility and ensure you meet all submission requirements.
Connect on LinkedIn with current IT department members or managers at Skillable, using ice breakers like commenting on Skillable’s remote work culture or asking about their experience managing IT support in a fully distributed environment.
Optimize your resume for ATS by incorporating keywords from the job description such as 'IT service management,' 'remote IT support,' 'Microsoft Entra ID,' 'ITIL,' and 'process improvement' to increase your chances of passing automated screenings.
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