Job summary
Job post source
This job is from a recruiting firm hiring for a separate company.
Job overview
The Information Technology Support Specialist role involves providing hybrid on-site and remote IT support to clients, helping resolve technical issues and supporting IT systems in a fast-growing tech environment.
Responsibilities and impact
The specialist will deliver on-site IT support up to three days a week, respond to helpdesk tickets, troubleshoot user issues, assist with software installations and upgrades, manage user accounts in Active Directory and Entra ID, and maintain documentation.
Experience and skills
Candidates need 2+ years of IT support experience, preferably in an MSP environment, strong Windows 11 and Office 365 knowledge, experience with Windows Server and Active Directory, multitasking ability, and strong communication skills.
Career development
The company invests in employee growth, learning, and success, offering opportunities to work on diverse IT issues and technologies in a collaborative environment.
Work environment and culture
The company values innovation, hard work, and professional development, fostering a client-first culture with hybrid work flexibility.
Company information
The client is a nationally recognized IT services company specializing in on-site and cloud technology support, helping clients manage complex IT environments.
Job location and travel
The position is based in Wellesley, MA, with up to three days per week on-site at client locations in the Greater Boston area and options for remote work or working from the company office.
Application process
Applicants are instructed to apply through ProSearch, the recruiting firm facilitating this hire.
Unique job features
The role offers a hybrid work environment, exposure to a variety of IT systems and real-world tech problems, and a chance to join a growing company with a strong client-first culture.
Company overview
ProSearch is a leading provider of comprehensive eDiscovery and legal technology solutions, specializing in helping law firms and corporate legal departments manage complex data challenges. They generate revenue through a combination of subscription-based services, project-based fees, and consulting engagements. Founded in 2006, ProSearch has a history of innovation in the legal tech space, leveraging advanced analytics, artificial intelligence, and machine learning to streamline the discovery process and reduce costs for their clients. Their commitment to data security and client confidentiality is a cornerstone of their operations.
How to land this job
Tailor your resume to highlight hands-on IT support experience, especially within MSP environments, emphasizing your proficiency with Windows 11, Active Directory, Entra ID, and Microsoft Office 365.
Showcase your ability to manage on-site client interactions and remote support, demonstrating strong communication and customer service skills as these are key for the hybrid role at ProSearch.
Apply through multiple channels including ProSearch's official corporate website and LinkedIn to maximize your application visibility and chances of selection.
Connect with IT support or managed services professionals at ProSearch on LinkedIn; start conversations by asking about their experience with client support or mentioning interest in ProSearch's hybrid work culture as ice breakers.
Optimize your resume for ATS by including keywords like 'IT support,' 'Windows 11 troubleshooting,' 'Active Directory,' 'MSP environment,' and 'helpdesk ticket resolution' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, find the best online portals for submission, and identify relevant LinkedIn contacts for networking, freeing you to focus on interview preparation and skill enhancement.
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