Job summary
Job post source
This job is directly from FedEx Office
Job overview
The Retail Customer Service Associate at FedEx Office delivers positive customer experiences by providing consultative support in printing, signs, graphics, and shipping services, contributing to store operations and customer satisfaction.
Responsibilities and impact
The role involves assisting customers with orders, operating printing and shipping equipment, managing store supplies and production queues, resolving customer issues, processing transactions, and maintaining store cleanliness and safety.
Experience and skills
Requires a high school diploma or equivalent, at least 6 months of specialized experience, and strong verbal and written communication skills; physical ability to stand for shifts and lift up to 55 pounds is also needed.
Work environment and culture
FedEx Office emphasizes a quality-driven culture focused on customer experience, business excellence, and continuous improvement, supporting diversity and inclusion with accommodations for disabilities.
Company information
FedEx Office is a well-established company known for its printing, shipping, and business services, committed to equal opportunity employment and compliance with fair chance hiring laws.
Application process
Applicants needing accommodations can contact HR.Recruiting@fedex.com; the company follows fair chance hiring practices and provides information on legal rights and pay transparency.
Unique job features
The job includes opportunities to apply quality management principles to reduce costs and improve profitability, supporting FedEx Office's quality initiatives.
Company overview
FedEx Office, a subsidiary of FedEx Corporation, specializes in providing a range of printing, copying, and shipping services. They generate revenue through retail sales of printing and office supplies, as well as shipping services facilitated by FedEx's global logistics network. Originally founded as Kinko's in 1970, the company was acquired by FedEx in 2004 and rebranded to leverage FedEx's extensive distribution capabilities. This integration allows FedEx Office to offer comprehensive business solutions, combining logistics with document management and retail services.
How to land this job
Tailor your resume to emphasize strong customer service skills, consultative selling abilities, and familiarity with retail operations, especially in print, shipping, and signage products as described in the FedEx Office job listing.
Highlight experience in handling complex orders, operating retail equipment, managing inventory, and ensuring accurate financial transactions using POS systems to align with the Store Consultant responsibilities.
Apply through multiple channels including the FedEx Office corporate careers site, LinkedIn, and other job boards where this position is posted to maximize your application reach.
Connect with current FedEx Office retail associates or store managers on LinkedIn to gain insights and express genuine interest; ice breakers could include asking about their favorite part of working at FedEx Office or inquiring about tips for succeeding in the Store Consultant role.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'consultative skills,' 'order management,' 'POS terminal,' and 'retail operations' to improve your chances of passing automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple online application portals, and find relevant LinkedIn contacts for networking, allowing you to focus your time on interview preparation and skill development.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.