Job summary
Job post source
This job is directly from Granite Telecommunications
Job overview
The NOC Technician II at Granite Telecommunications is responsible for monitoring and maintaining clients' network infrastructure, focusing on SD-WAN and VoIP to ensure optimal network performance and reliability.
Responsibilities and impact
The role involves troubleshooting network issues remotely, managing ticket queues, supporting network and security product implementations, collaborating with industry partners, and improving technical skills in networking, security, and voice applications.
Experience and skills
Candidates should have a bachelor's degree or equivalent experience, 1-2 years in technical support, knowledge of networking standards and protocols, strong problem-solving skills, and the ability to work independently and in teams; preferred qualifications include SD-WAN expertise, firewall management experience, certifications like CCNA, and programming skills.
Career development
The position offers opportunities to develop technical knowledge in network security, enterprise networking, or unified voice and application support alongside internal experts.
Work environment and culture
The role supports a hybrid work-from-home model, emphasizing independent work and teamwork with a focus on customer support and agile task management.
Company information
Granite Telecommunications is a company specializing in network services and telecommunications, providing innovative security and networking solutions to clients nationwide.
Job location and travel
The job supports a hybrid work-from-home model, indicating flexibility in work location with some remote work options.
Unique job features
The job offers unique opportunities to work with cutting-edge SD-WAN technologies, in-house hardware solutions, and collaboration with major industry partners like Fortinet, Cisco, and VMWare.
Company overview
Granite Telecommunications is a leading provider of communications services, specializing in delivering voice, data, and other related solutions to multi-location businesses and governmental agencies. They generate revenue by offering a comprehensive suite of services, including local and long-distance phone services, broadband internet, and managed network solutions, often through long-term contracts. Founded in 2002, Granite has grown rapidly, known for its exceptional customer service and reliability, and has established itself as a major player in the telecommunications industry.
How to land this job
Tailor your resume to highlight your experience with SD-WAN technologies, VoIP operations, and network troubleshooting, emphasizing your ability to manage ticket queues and meet SLAs as outlined in the job description at Granite Telecommunications.
Focus on showcasing your knowledge of networking standards, routing protocols like BGP and OSPF, and firewall management with vendors such as Fortinet or Palo Alto, which are critical for this NOC Technician II role.
Apply through multiple channels including Granite Telecommunications’ official careers page and LinkedIn to maximize your visibility and chances of landing the role.
Connect with current NOC team members or network engineers at Granite Telecommunications on LinkedIn; start conversations by referencing recent network projects or asking about their experiences with SD-WAN deployments to break the ice.
Optimize your resume for ATS by incorporating keywords from the job description such as 'SD-WAN,' 'network troubleshooting,' 'MPLS,' 'BGP,' 'firewall management,' and 'Public Trust P2 clearance' to ensure your resume passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, allowing you to focus on preparing for interviews and skill development.
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