Job summary
Job overview
The Branch Service Manager at Eastern Truck & Trailer oversees mobile repair operations, ensuring quality service and technician productivity to maintain company standards and customer satisfaction.
Responsibilities and impact
The role involves directing and coaching technicians, scheduling activities for productivity, monitoring equipment and vehicle conditions, recruiting technicians, managing parts sourcing, handling complaints, fostering team morale, ensuring accurate documentation, coordinating with management and service coordinators, maintaining service vehicles, and building customer relations.
Experience and skills
Requires an Associate's Degree and prior related work experience, with skills in communication, customer service, mechanical aptitude, math, reading, time management, and physical dexterity including the ability to lift heavy weights.
Company information
Eastern Truck & Trailer specializes in truck and trailer services, focusing on maintenance, repair, and customer service excellence.
Company overview
Eastern Truck & Trailer is a regional provider specializing in the sales, leasing, and servicing of commercial trucks and trailers, catering primarily to the transportation and logistics industries. The company generates revenue through new and used vehicle sales, parts distribution, repair services, and leasing solutions for fleet operators and independent drivers. Founded with a focus on customer service and reliability, Eastern Truck & Trailer has established partnerships with leading manufacturers and built a reputation for supporting clients throughout the vehicle lifecycle. Candidates should be aware of the company’s commitment to safety standards, technical expertise, and its role as a trusted resource for fleet maintenance and equipment upgrades. Understanding their emphasis on long-term customer relationships and evolving industry technologies will be valuable when applying.
How to land this job
Tailor your resume to highlight leadership and supervisory experience, emphasizing your ability to direct and coach technicians while ensuring safety protocols are followed.
Focus on showcasing skills in scheduling, productivity optimization, and maintenance management, as these are key responsibilities for the Branch Service Manager role.
Apply through multiple platforms including Eastern Truck & Trailer's corporate website and LinkedIn to maximize your exposure and chances of being noticed.
Connect on LinkedIn with current employees in the mobile service or branch management divisions at Eastern Truck & Trailer; start conversations by complimenting recent company achievements or asking about team culture and growth opportunities.
Optimize your resume for ATS by including keywords from the job description such as 'technician supervision,' 'maintenance scheduling,' 'customer service,' 'safety standards,' and 'equipment installation' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple job posting sources, and find relevant LinkedIn contacts, allowing you to focus more on preparing for interviews and networking.
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