Job summary
Job post source
This job is directly from Cantor Fitzgerald
Job overview
The Desktop Support Specialist at Cantor Fitzgerald provides technical assistance to front and back office staff across various business lines, ensuring smooth IT operations within the company.
Responsibilities and impact
The role involves supporting users in the Americas via phone, email, and service tickets, troubleshooting Windows OS and hardware issues, performing maintenance, assisting with facility changes, managing support tickets, participating in global projects, and providing both onsite and remote support.
Experience and skills
Candidates should have an Associate's Degree or equivalent experience, at least 5 years of desktop support experience preferably in financial services, strong knowledge of Windows desktop technologies, hardware, networking basics, Microsoft Office, and proficiency with Apple products; relevant certifications like Microsoft MCP or MCSA are desirable.
Work environment and culture
Cantor Fitzgerald values driven, intellectually engaged, and team-oriented employees who desire to make an impact, emphasizing customer service, efficiency, quality of work, and teamwork.
Company information
Cantor Fitzgerald is a diversified company specializing in financial and real estate services globally since 1945, known for innovation and superior customer service.
Job location and travel
The position supports users in the Americas and requires flexible hours including occasional afterhours and weekend work; work includes onsite and remote support.
Unique job features
The role includes participation in global projects and requires flexibility in working hours to support a dynamic financial services environment.
Company overview
Cantor Fitzgerald is a leading global financial services firm specializing in investment banking, institutional equity and fixed income sales and trading, and real estate services. They generate revenue through trading commissions, advisory fees, and investment income. Founded in 1945, the company has a significant history, including the tragic loss of 658 employees during the 9/11 attacks, which has shaped its resilient corporate culture and commitment to philanthropy.
How to land this job
Tailor your resume to highlight your extensive experience in desktop support, emphasizing your proficiency with Windows desktop technologies, hardware troubleshooting, and software applications like Microsoft Office and ITSM products relevant to Cantor Fitzgerald's environment.
Showcase your knowledge of TCP/IP, DNS, internetworking, and familiarity with Apple products and audio/video conferencing technologies, as these are key components of the role.
Apply through multiple channels such as Cantor Fitzgerald's corporate careers page and LinkedIn to maximize your application visibility.
Connect on LinkedIn with IT and desktop support professionals within Cantor Fitzgerald’s technology or infrastructure teams; use ice breakers like commenting on recent Cantor Fitzgerald tech initiatives or asking about their experience supporting diverse business lines.
Optimize your resume for ATS by incorporating keywords from the job description such as 'desktop support,' 'Windows operating systems,' 'hardware troubleshooting,' 'TCP/IP,' 'Microsoft Office,' and 'customer service' to improve resume screening success.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn contacts, allowing you to focus your time on interview preparation and networking.
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