Job summary
Job overview
The Security Premium Seating Staff at Gillette Stadium represents New England hospitality, enhancing guest experiences through exceptional service and proactive engagement.
Responsibilities and impact
Daily responsibilities include welcoming guests, verifying ticket entries, resolving disputes, ensuring safety, and providing assistance to enhance guest experiences.
Experience and skills
Candidates should have a high school education, effective communication skills, and a service-oriented attitude, with the ability to work flexible hours including nights and weekends.
Company information
Gillette Stadium is known for hosting major events and prioritizes guest satisfaction and safety.
Job location and travel
The position is based at Gillette Stadium, which involves working in a loud environment and potentially inclement weather during events.
Unique job features
This role emphasizes creating positive guest interactions and requires a commitment to safety and service excellence.
Company overview
Gillette Stadium, located in Foxborough, Massachusetts, is a multi-purpose venue primarily known as the home of the New England Patriots of the NFL and the New England Revolution of MLS. Opened in 2002, the stadium generates revenue through ticket sales, concessions, merchandise, and hosting various events, including concerts and sports matches. It is owned by Kraft Group, a diversified holding company with interests in sports, manufacturing, and real estate. The stadium is renowned for its modern amenities and has undergone several upgrades to enhance the fan experience.
How to land this job
Position your resume to showcase your commitment to exceptional customer service and your ability to create positive guest interactions, as these are essential for the Premium Seating Staff role at Gillette Stadium.
Emphasize your effective communication skills and your experience in handling ticketing issues or guest challenges, as these directly align with the job responsibilities.
Apply for the position through multiple platforms, including the Gillette Stadium corporate site and LinkedIn, to maximize your exposure and chances of being noticed.
Connect with current employees in the guest services or security divisions at Gillette Stadium on LinkedIn to learn more about the position and express your interest in joining their team.
Potential ice breakers could include asking about their favorite event at the stadium or expressing your enthusiasm for the role and how you can contribute to the team's success.
Optimize your resume for ATS by using keywords from the job description such as 'customer service', 'guest interaction', and 'event day experience' to improve your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on networking and preparing for interviews while ensuring your application is tailored and effectively submitted.
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