Job summary
Job post source
This job is directly from Physio
Job overview
The Medical Front Office - Patient Service Specialist at Physio manages patient interactions and administrative tasks to ensure an exceptional patient experience at the outpatient physical therapy center.
Responsibilities and impact
The role involves greeting and registering patients, scheduling appointments, communicating with attorneys, insurance companies, and other parties, collecting co-pays, managing payer approvals, and conducting insurance verifications and authorizations.
Compensation and benefits
The position offers a starting wage of $15.00 per hour depending on experience, with benefits for full-time employees including PTO, comprehensive medical, vision, dental plans, company-matching 401(k), and life and disability insurance.
Experience and skills
Candidates must have a High School Diploma or GED, healthcare experience, and at least 1 year of front desk experience; preferred qualifications include scheduling, customer service, and insurance verification experience.
Career development
The company provides mentorship and orientation programs to support a successful transition and ongoing development.
Work environment and culture
Physio promotes a supportive work environment with a focus on work-life balance and equal opportunity employment including disabled and veterans.
Company information
Physio is an outpatient physical therapy center focused on patient care and service excellence.
Job location and travel
The job is located in Lilburn, GA, with a full-time weekday schedule of 40 hours per week.
Unique job features
The role uniquely impacts patient care experience from the front desk, involving both patient interaction and business operations in a healthcare setting.
Company overview
Physio is a healthcare-focused company specializing in physical therapy and rehabilitation services aimed at improving patients' mobility, strength, and overall quality of life. It generates revenue through personalized treatment plans, partnerships with healthcare providers, and offering specialized programs for sports injuries, post-surgical recovery, and chronic pain management. Established with a mission to make physical therapy accessible, Physio has grown by integrating innovative technologies like telehealth and wearable devices to enhance patient outcomes. Candidates should note its emphasis on patient-centered care and its commitment to leveraging modern solutions in the rehabilitation space.
How to land this job
Tailor your resume to emphasize your experience in front desk operations, patient scheduling, and customer service, as these are core to the Patient Service Specialist role at Physio.
Highlight your ability to manage patient interactions, insurance verification, and co-pay collection, showcasing your familiarity with healthcare administrative tasks.
Apply through multiple channels including Physio's corporate career site and LinkedIn to maximize your chances of being noticed for the position.
Connect on LinkedIn with current Patient Service Specialists or operational leaders at Physio; start conversations by referencing recent posts about patient care or asking about their experience working in the Lilburn center.
Optimize your resume with keywords from the job description such as 'patient scheduling,' 'insurance verification,' 'co-pay collection,' and 'customer service' to improve ATS compatibility and increase your chances of passing initial screenings.
Consider using Jennie Johnson's Power Apply feature, which automates tailoring your resume, identifying the best application platforms, and finding relevant LinkedIn contacts, allowing you to focus on preparing for interviews and networking.
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