Job summary
Job post source
This job is directly from BCI Brands
Job overview
The Customer Service/Sales Ops Account Manager at BCI Brands is responsible for managing sales orders and ensuring efficient communication between various teams to meet customer needs.
Responsibilities and impact
Daily responsibilities include processing sales orders, managing inventory, liaising with production and logistics teams, and ensuring timely updates on order statuses.
Compensation and benefits
The salary range for this full-time role is between $85-100k, along with health benefits, life insurance, a 401k program, paid time off, and training opportunities.
Experience and skills
Candidates should have a minimum of 4 years in sales operations or customer service, experience with ERP systems, strong Excel skills, and be organized and detail-oriented.
Career development
The role offers growth opportunities and training and development programs to enhance professional skills.
Work environment and culture
BCI Brands promotes an inclusive work environment and values diversity, ensuring equal opportunity for all applicants.
Company information
BCI Brands designs and markets a wide range of women's apparel, selling products under various trademarks and private label brands such as Ted Baker and Vince Camuto.
Team overview
The candidate will work closely with the sales team and the on-site BCI Brands team at 3PL warehouses, fostering collaboration and communication.
Job location and travel
The position is based in New York City, with responsibilities involving coordination with various teams and warehouses.
Company overview
BCI Brands is a prominent fashion company specializing in designing, manufacturing, and distributing women's apparel. They generate revenue through wholesale partnerships, direct-to-consumer sales via e-commerce platforms, and retail outlets. Historically, BCI Brands has evolved through strategic acquisitions and brand expansions, positioning itself as a versatile player in the fashion industry. Their portfolio includes well-known labels that cater to various demographics, ensuring a broad market reach and sustained growth.
How to land this job
Tailor your resume to emphasize your 4+ years in sales operations and customer service, showcasing your proficiency in managing sales orders, particularly with major national retailers.
Highlight your experience with ERP systems, especially if you have knowledge of Exenta or BlueCherry, as well as your strong Excel skills, which are crucial for this role.
Apply through multiple channels, including BCI Brands' corporate site and LinkedIn, to maximize your visibility and opportunities for this position.
Connect with individuals in the sales operations or customer service divisions at BCI Brands on LinkedIn to inquire about the position; potential ice breakers could include asking about their experience with current projects or expressing enthusiasm for the company's product lines.
Optimize your resume for ATS systems by incorporating specific keywords from the job description such as 'sales operations,' 'customer service,' 'ERP systems,' and 'inventory management' to ensure it passes initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process by customizing your resume, identifying optimal application channels, and suggesting relevant LinkedIn connections to network with, allowing you to focus more on your job search.
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