Job summary
Job post source
This job is directly from TicketManager
Job overview
The Customer Support Specialist at TicketManager plays a vital role in providing software support to major clients, ensuring their success with the company's event management solutions.
Responsibilities and impact
Daily tasks include managing relationships with strategic software accounts, providing technical support, and leading software training sessions for users.
Compensation and benefits
The position offers an hourly wage of $22-$32, translating to an annual salary of $45k-$65k, along with bonus eligibility, 401k with company match, unlimited PTO, and various company perks.
Experience and skills
Candidates should have a BA/BS degree and 1-3+ years of experience in B2B software customer service, with familiarity in Zendesk or similar platforms being essential.
Career development
Opportunities for professional growth include leading training sessions and engaging with high-profile clients, which can enhance career prospects within the company.
Work environment and culture
TicketManager promotes a fun and engaging work environment, highlighted by monthly happy hours and a strong emphasis on team collaboration and community involvement.
Company information
TicketManager is an industry leader in ticket and event management software, partnering with major sports teams and global brands, recognized for its rapid growth and positive workplace culture.
Team overview
The Customer Support team collaborates closely to ensure client satisfaction, working with high-profile accounts and contributing to the company's reputation.
Unique job features
The role stands out due to its engagement with Fortune 500 clients and the opportunity to work in the lively environment of live events.
Company overview
TicketManager is a company specializing in enterprise event and ticket management solutions, helping businesses manage their sports, concerts, and live event tickets. They generate revenue by providing software-as-a-service (SaaS) solutions that streamline ticket distribution, compliance, and ROI tracking for corporate clients. Founded in 2007, TicketManager has grown significantly, partnering with major sports leagues and entertainment venues to offer a seamless experience for companies looking to leverage events for client engagement and employee rewards.
How to land this job
Tailor your resume to showcase your experience in B2B software customer service, emphasizing your proficiency with customer service platforms like Zendesk, as these are key requirements for the Customer Support Specialist role at TicketManager.
Highlight your strong communication and problem-solving skills, as well as your ability to manage relationships with high-profile clients, since you'll be working with Global 2000 companies.
Apply through multiple channels, including TicketManager's corporate site and LinkedIn, to maximize your exposure and chances of landing an interview.
Connect with current employees in the customer support division at TicketManager on LinkedIn to gain insights about the role and the company culture. You might start a conversation by expressing your enthusiasm for live events or asking about their experiences working at TicketManager.
Optimize your resume for ATS by including specific keywords from the job description, such as 'customer support', 'B2B software', and 'technical support', to ensure your application passes initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your job search process, allowing you to focus on networking and preparing for interviews while it handles resume optimization and application submissions.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.