Nova Southeastern University

IT Client Technology Support Technician II - 998556

FORT LAUDERDALE, FLPosted 25 days ago

Job summary

  • Job post source

    This job is directly from Nova Southeastern University

  • Job overview

    The IT Client Technology Support Technician II at Nova Southeastern University provides advanced technical support to students, faculty, and staff, ensuring smooth operation of technology resources across campus.

  • Responsibilities and impact

    The technician installs, maintains, and troubleshoots hardware and software, supports audiovisual and network systems, manages technology relocations and disposals, and resolves complex technical issues both remotely and onsite.

  • Compensation and benefits

    The position offers competitive hourly pay, comprehensive benefits including tuition waiver, retirement plan, excellent medical and dental plans, and a tobacco-free work environment.

  • Experience and skills

    Candidates need a high school diploma with three years of IT experience or an associate's degree with one year of experience; preferred qualifications include an IT-related associate's degree, Microsoft certification, and educational institution experience.

  • Work environment and culture

    Nova Southeastern University values academic excellence, innovation, health, and welfare, fostering a supportive and inclusive tobacco-free campus environment.

  • Company information

    Founded in 1964, Nova Southeastern University is a not-for-profit independent university known for academic excellence and innovation, offering diverse programs and comprehensive benefits.

  • Job location and travel

    The role is based at Nova Southeastern University with duties across multiple campus locations, requiring travel and occasional night or weekend work.

  • Unique job features

    The job involves advanced technical support responsibilities including audiovisual and network systems, requiring physical activity like lifting and climbing, and offers a comprehensive benefits package.

Company overview

Nova Southeastern University (NSU) is a private research university located in Fort Lauderdale, Florida. It offers a wide range of undergraduate, graduate, and professional degree programs across various fields such as health sciences, business, education, law, and marine biology. NSU generates revenue through tuition fees, research grants, and partnerships with healthcare institutions. Founded in 1964, the university has grown significantly, emphasizing innovation, community engagement, and a commitment to student success. Notably, NSU is known for its extensive online education programs and its contributions to research in healthcare and oceanography.

How to land this job

  • Tailor your resume to emphasize your technical troubleshooting skills, experience with hardware and audiovisual systems, and proficiency in Active Directory and network support, as these are key for the IT Client Technology Support Technician II role at Nova Southeastern University.

  • Highlight your ability to provide advanced support for a variety of devices including desktops, laptops, wireless and cellular devices, and videoconferencing equipment, along with your customer service skills and capacity to manage technology tickets efficiently.

  • Apply through multiple platforms such as Nova Southeastern University's official careers page, LinkedIn, and other job boards where the position is posted to maximize your application visibility.

  • Connect with current IT staff or managers in the technology support division at NSU on LinkedIn; start conversations by referencing your shared interest in educational technology or by asking about recent technology initiatives at NSU to break the ice.

  • Optimize your resume for ATS by incorporating keywords from the job description like 'technical troubleshooting,' 'hardware repair,' 'Active Directory,' 'audiovisual support,' and 'ticketing systems' to ensure your resume passes automated screenings.

  • Consider using Jennie Johnson's Power Apply feature to automate tailoring your resume, identify all relevant application portals, and find LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and skill enhancement.

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