Job summary
Job post source
This job is directly from Discount Tire
Job overview
The Technical Analyst I at Discount Tire supports and maintains enterprise computer hardware and software, playing a key role in ensuring smooth IT operations within the company.
Responsibilities and impact
The role involves installing and supporting devices like laptops and mobile phones, troubleshooting Tier II technical issues, supporting conference room equipment, providing executive-level support, managing software updates, and resolving technology incidents promptly.
Experience and skills
Candidates need 2-4 years of IT experience with strong knowledge of Windows OS, Microsoft Office, and Active Directory; knowledge of Microsoft Exchange and MacOS is preferred; excellent communication, organizational, and problem-solving skills are required.
Career development
Discount Tire promotes from within, offering growth opportunities in both retail and corporate operations.
Work environment and culture
The company values its people with pride and enthusiasm, fostering a supportive environment that emphasizes internal growth and equal employment opportunities.
Company information
Discount Tire has been growing for 60 years, expanding locations annually, and is a well-established company in its industry.
Unique job features
The position includes providing white glove support to executives and on-call support for escalated issues, distinguishing it with high-level technical responsibilities and customer service focus.
Company overview
Discount Tire is a leading tire and wheel retailer in the United States, founded in 1960 by Bruce T. Halle in Ann Arbor, Michigan. The company specializes in selling and servicing tires and wheels for various vehicle types, making money through retail sales and related automotive services. Known for its customer-centric approach, Discount Tire has expanded to over 1,000 locations across the country. A key historical note is its commitment to customer satisfaction, which has driven its growth and reputation in the automotive industry.
How to land this job
Tailor your resume to emphasize your experience with Windows operating systems, Microsoft Office products, Active Directory, and your ability to troubleshoot and resolve Tier II technical issues as outlined in the job description at Discount Tire.
Highlight your skills in installing and supporting enterprise hardware and software, including laptops, desktops, tablets, and mobile devices, as well as your familiarity with Office 365 applications like Exchange, Outlook, Teams, and Intune.
Apply through multiple channels such as Discount Tire's corporate careers page, LinkedIn job postings, and other reputable job boards to maximize your chances of being noticed.
Connect with IT professionals and current employees in Discount Tire’s technical or IT support divisions on LinkedIn. Use ice breakers like commenting on recent company growth, mentioning interest in their technology stack, or asking about their experience with executive-level support.
Optimize your resume for ATS systems by incorporating keywords from the job description such as 'Tier II support,' 'Active Directory,' 'Office 365,' 'incident management,' and 'enterprise hardware and software support' to ensure your resume passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored resume submissions across multiple platforms and identify relevant LinkedIn contacts, allowing you to focus your time on networking and interview preparation.
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