Job summary
Job post source
This job is directly from Meriplex
Job overview
The Systems Analyst (GOV) at Meriplex serves as the foundation for the Technical Assistance Center, resolving Level 1 end user issues and delivering exemplary customer service.
Responsibilities and impact
The role involves general workstation support, customer-specific application support, troubleshooting network and connectivity issues, administering system reboots, basic OS and Azure support, Active Directory management, ITIL security tasks, and handling service requests through a ticketing system.
Experience and skills
Candidates should have basic knowledge of Microsoft 365, command line, TCP/IP, and technical triage methodologies, with preferred certifications including A+, Network+, Server+, and Microsoft 365 certifications, along with prior MSP support desk experience.
Work environment and culture
Meriplex values exemplary customer service, teamwork, respect among colleagues, and adherence to standard operating procedures within a 24/7 Technical Assistance Center environment.
Company information
Meriplex Communications and Meriplex Solutions are equal opportunity employers providing technical support services with a focus on customer service and operational excellence.
Team overview
The Systems Analyst reports to a TAC Manager and works within the Technical Assistance Center team handling Level 1 support tickets.
Job location and travel
The position involves working shifts in a 24/7 Technical Assistance Center with no travel required and primarily sedentary work.
Unique job features
The job offers the opportunity to work in a 24/7 Technical Assistance Center supporting government-related technical assistance with a focus on standard operating procedures and customer service.
Company overview
Meriplex is a managed IT and cybersecurity solutions provider that specializes in delivering innovative technology and telecommunication services to businesses. They generate revenue by offering a range of services, including managed IT services, cybersecurity solutions, cloud computing, and network infrastructure management. Founded in 2001, Meriplex has grown through strategic acquisitions and partnerships, positioning itself as a leader in the IT services industry. Their focus on customer-centric solutions and cutting-edge technology helps businesses enhance operational efficiency and security.
How to land this job
Position your resume to highlight your experience with Level 1 technical support, specifically focusing on workstation, network, and application troubleshooting as outlined in the job description.
Emphasize your familiarity with Microsoft 365, Azure support, Active Directory management, TCP/IP troubleshooting, and ticketing systems to align with the key responsibilities and preferred skills.
Apply through multiple channels including Meriplex’s corporate careers site, LinkedIn, and other job boards where this position is posted to maximize your exposure.
Connect with current Systems Analysts or TAC team members at Meriplex on LinkedIn; open conversations with ice breakers like commenting on the 24/7 TAC operation or asking about their experience with the ticketing system workflow.
Optimize your resume for ATS by incorporating keywords such as 'Level 1 support,' 'Active Directory,' 'Azure support,' 'TCP/IP troubleshooting,' 'Microsoft 365,' and 'ticketing system' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored resume submissions, identify multiple application portals, and find LinkedIn contacts for networking, saving you time and increasing your chances of landing this role.
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