Job summary
Job post source
This job is from a recruiting firm hiring for a separate company.
Job overview
The Help Desk Support Technician role involves providing first-level technical support to end-users, resolving hardware/software issues, and maintaining IT system functionality.
Responsibilities and impact
The technician will troubleshoot and resolve issues with desktops, laptops, printers, and software, install and configure devices, support Windows OS and Microsoft 365, perform basic network troubleshooting, document incidents, and escalate complex issues.
Compensation and benefits
The job offers $22/hr on W2 with a Tuesday through Saturday schedule, including on-site and remote work days.
Experience and skills
Candidates need 1-3+ years of desktop support experience, knowledge of Windows OS, Microsoft 365, endpoint security, networking basics, strong problem-solving and communication skills; healthcare experience and certifications are preferred.
Job location and travel
The position is located in Birmingham, AL, with on-site work Tuesday to Friday and remote work on Saturday.
Company overview
Chasepro Talent is a recruitment and staffing solutions company specializing in connecting skilled professionals with roles across various industries, including technology, logistics, engineering, and business development. They operate globally, offering services such as talent acquisition, IT recruitment, and executive hiring for roles like Biomedical Equipment Technicians, Software Engineers, and Marketing Managers. The company appears to focus on both permanent and contract placements, catering to diverse sectors such as B2B SaaS, logistics, and field services. Their business model revolves around matching candidates' expertise with employers' needs, ensuring a tailored hiring process for both parties.
How to land this job
Tailor your resume to highlight your hands-on experience supporting Windows OS, Microsoft 365, and endpoint imaging, emphasizing your ability to troubleshoot hardware and software issues effectively.
Showcase your communication skills and your aptitude for explaining technical concepts clearly to non-technical users, which is critical for the Help Desk Analyst role at Chasepro Talent.
Apply through multiple platforms such as Chasepro Talent's corporate career page and LinkedIn to maximize your exposure and chances of getting noticed for this position.
Connect with IT team members or current Help Desk Analysts at Chasepro Talent on LinkedIn; start conversations by referencing the company's focus on healthcare IT support or asking about their experience with the Tuesday–Saturday work schedule.
Optimize your resume for ATS by incorporating keywords from the job description like 'Windows OS,' 'Microsoft 365,' 'endpoint security,' 'TCP/IP,' 'DHCP,' 'VPN,' and 'help desk support' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate applying across multiple job boards, tailor your resume for ATS optimization, and identify LinkedIn contacts for networking, freeing up your time to prepare for interviews and enhance your skills.
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