Job summary
Job post source
This job is directly from Pearson
Job overview
The Customer Service Technical Support Administrator at Pearson provides remote technical support to school teachers and staff, ensuring smooth use of educational technology and resolving hardware, software, and network issues.
Responsibilities and impact
The role involves troubleshooting technical problems, logging calls, acting as a liaison between users and developers, documenting processes, supporting continuous improvement projects, and occasionally performing manual tasks like inventory and delivery.
Experience and skills
Candidates need strong knowledge of Windows 10/11, Office 365, remote troubleshooting tools like Bomgar, networking concepts like DHCP, DNS, Active Directory, and experience with Google Apps for Education, along with problem-solving and multitasking skills.
Work environment and culture
Pearson promotes a supportive and innovative environment focused on continuous improvement and learning, with remote work options and flexible shift scheduling.
Company information
Pearson is a global education company focused on innovative learning solutions, serving K-12 students with online and blended learning programs, recognized as a top workplace in Maryland.
Team overview
The candidate will join the Customer Support department within Pearson Global Service and Support, providing multi-channel support to families and school staff in the Online & Blended Learning group.
Job location and travel
This is a remote position with shift options between 8am-6pm EST, with occasional additional hours or weekend work.
Application process
Applications are accepted through July 23, 2025, with possible extensions based on business needs.
Unique job features
The job offers the opportunity to work remotely supporting a large-scale online education platform, with involvement in continuous improvement initiatives and diverse technical support challenges.
Company overview
Pearson is a global education company that provides a wide range of educational products and services, including textbooks, digital learning tools, and assessments. They generate revenue through the sale of educational materials, online courses, and standardized testing services. Founded in 1844, Pearson has a rich history of adapting to changes in the education sector, transitioning from traditional publishing to becoming a leader in digital education. Their mission is to help people make progress in their lives through learning.
How to land this job
Tailor your resume to highlight your technical troubleshooting skills, especially with Windows 10/11, Office 365, and remote support tools like Bomgar, as these are key for the Customer Service Technical Support Administrator role at Pearson.
Emphasize your ability to manage stressful situations calmly and efficiently, your knowledge of networking concepts such as TCP/IP, DHCP, DNS, and Active Directory, and your experience with consumer networking devices and Google Apps for Education.
Apply through multiple platforms including Pearson’s official careers page, LinkedIn, and other job boards where Pearson listings appear to maximize your application visibility.
Connect with current employees in Pearson’s Virtual Learning or Customer Support divisions on LinkedIn; start conversations by referencing Pearson’s commitment to innovative education technology or ask about their experiences supporting K-12 online learning environments.
Optimize your resume for ATS by incorporating exact keywords from the job description such as 'technical support,' 'remote troubleshooting,' 'Windows 10/11,' 'TCP/IP,' and 'customer service,' ensuring your resume passes automated screenings.
Use Jennie Johnson’s Power Apply feature to automate applying across multiple sites, tailor your resume with relevant keywords, and identify LinkedIn contacts in Pearson’s relevant departments, freeing you to focus on preparing for interviews and networking.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.