Job summary
Job post source
This job is directly from Anderson Automotive Group
Job overview
The Assistant Service Manager at Anderson Automotive Group supports the service department by advising customers and managing service operations to ensure quality and professional vehicle maintenance and repairs.
Responsibilities and impact
The role involves advising customers on maintenance, identifying mechanical issues, preparing work orders, handling complaints, scheduling appointments, managing service progress, and maintaining customer satisfaction and quality control.
Compensation and benefits
The company offers competitive compensation, 401k with match, comprehensive health benefits, paid referral and bonus programs, paid time off, maternity and paternity leave, and employee discounts.
Experience and skills
Candidates should have strong communication, time management skills, and a proven track record in customer service, with the ability to build rapport and manage service processes effectively.
Career development
The company promotes career growth and leadership development within a caring culture.
Work environment and culture
Anderson Automotive Group fosters a culture of caring with a family-owned, supportive environment emphasizing career growth and leadership.
Company information
Anderson Automotive Group is a family owned business with over sixty-five years of history, representing world-class manufacturers and operating in key Southeast markets.
Job location and travel
The position is located at Kia of Greenville, part of Anderson Automotive Group's Southeast operations.
Unique job features
The job offers a comprehensive role in customer service and service management within a reputable, family-owned automotive group with extensive regional presence.
Company overview
Anderson Automotive Group is a prominent automotive dealership network that operates across multiple locations, primarily in the southeastern United States. The company specializes in the sale of new and pre-owned vehicles, offering a wide range of brands and models to cater to diverse customer preferences. In addition to vehicle sales, Anderson Automotive Group generates revenue through financing options, vehicle servicing, and parts sales. Founded in 1955, the company has a rich history of growth and expansion, emphasizing customer satisfaction and community involvement as core values. Their commitment to excellence has established them as a trusted name in the automotive industry.
How to land this job
Tailor your resume to emphasize your customer service experience, communication skills, and ability to manage time effectively, as these are critical for the Assistant Service Manager role at Anderson Automotive Group.
Highlight your experience in automotive service advising, including tasks such as preparing work orders, explaining service details, handling complaints, and scheduling appointments, to align with the job description.
Apply through multiple platforms like Anderson Automotive Group's official corporate website and LinkedIn to increase your chances of being noticed for this position.
Connect with current employees or managers in the Kia of Greenville service division on LinkedIn; use ice breakers like complimenting their customer service approach or asking about the team culture to initiate conversations.
Optimize your resume for ATS by including keywords from the job description such as 'customer service,' 'service appointments,' 'work orders,' 'vehicle inspection,' and 'quality control' to ensure your resume passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify relevant job boards, and find LinkedIn connections, allowing you to focus more on preparing for interviews and networking.
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