Job summary
Job post source
This job is directly from Wagner Mechanical
Job overview
The Customer Service Representative at Wagner Mechanical is responsible for addressing customer inquiries and scheduling service appointments, playing a vital role in customer satisfaction.
Responsibilities and impact
Daily tasks include answering inbound calls, scheduling services, updating customer information, maintaining communication with customers, and organizing work requests.
Compensation and benefits
The position offers a starting compensation of $17/hour along with benefits such as 401(k) with matching, health insurance, dental insurance, paid time off, and more.
Experience and skills
Candidates should have a high school diploma or GED, previous customer service experience, strong communication skills, and the ability to manage time effectively.
Company information
Wagner Mechanical has been a trusted residential contractor in the metro area since 1928, known for its commitment to customer service and quality work.
Job location and travel
The job is located in the Metro Area, with a focus on residential customer service.
Company overview
Wagner Mechanical is a family-owned and operated company specializing in HVAC (heating, ventilation, and air conditioning), plumbing, and electrical services for residential and commercial customers. Based in Albuquerque, New Mexico, the company generates revenue through installation, repair, and maintenance services, as well as by offering energy-efficient solutions and equipment upgrades. Established in 1928, Wagner Mechanical has built a reputation for reliability, customer service, and expertise in home comfort systems. Candidates should note its long-standing history and commitment to innovation in providing high-quality, sustainable solutions.
How to land this job
Tailor your resume to highlight your strong communication skills and previous customer service experience, as these are essential for the Customer Service Representative role at Wagner Mechanical.
Emphasize your ability to manage time effectively, address customer concerns, and maintain accurate customer records, which are key responsibilities outlined in the job description.
Apply through multiple channels, including Wagner Mechanical's corporate site, LinkedIn, and other job boards to maximize your visibility and chances of landing the position.
Connect with individuals in the customer service division at Wagner Mechanical on LinkedIn to inquire about the role; potential ice breakers could include asking about their favorite part of working at the company or discussing any recent projects they have undertaken.
Optimize your resume for ATS systems by incorporating relevant keywords from the job description such as 'customer service,' 'communication skills,' and 'problem-solving abilities' to improve your chances of passing initial screenings.
Utilizing Jennie Johnson's Power Apply feature can help you streamline your application process, ensuring your resume is tailored and optimized while allowing you to focus on other aspects of your job search.
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