Estes Forwarding Worldwide

Account Manager, North American & International

HARRISBURG, PAPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from Estes Forwarding Worldwide

  • Job overview

    The Account Manager, North American & International at Estes Forwarding Worldwide manages client relationships and ensures high service quality in domestic and international freight forwarding.

  • Responsibilities and impact

    The role involves maintaining client relationships, resolving issues, coordinating with operations and sales, managing new client onboarding, monitoring KPIs, and facilitating communication between clients and internal teams to enhance service and business growth.

  • Compensation and benefits

    The position offers competitive pay, paid vacation, sick time, holidays, 401(k) with company match, medical, dental, vision insurance, disability plans, life insurance, and a job referral bonus program.

  • Experience and skills

    Requires a Bachelor's degree or equivalent with 2-3 years industry experience preferred, strong communication, organizational, and problem-solving skills, proficiency in Microsoft Office, knowledge of sales concepts, and understanding of domestic and international regulatory compliance.

  • Career development

    EFW provides opportunities for career growth in a supportive environment that encourages continuous learning and values diversity and inclusion.

  • Work environment and culture

    The company culture emphasizes guiding principles, core values, diversity, inclusion, and a fulfilling workplace with a normal office environment and reasonable accommodations for disabilities.

  • Company information

    Estes Forwarding Worldwide is a leading US freight forwarder backed by Estes Express Lines, known for customized logistics solutions and industry awards in specialty and e-commerce delivery.

  • Team overview

    The Account Manager works semi-autonomously without direct reports, collaborating with North American Operations, Sales management, and internal subject matter experts.

  • Job location and travel

    The job is based in a normal office environment with periodic travel up to 40%.

  • Unique job features

    The role includes managing complex client accounts with a hybrid transportation network, handling executive escalations, and developing strategic client relationships to create value and improve service delivery.

Company overview

Estes Forwarding Worldwide (EFW) is a leading logistics and transportation company specializing in providing comprehensive freight forwarding solutions. They generate revenue by offering services such as air and ocean freight, ground transportation, customs brokerage, and warehousing. Founded in 2003 as a subsidiary of Estes Express Lines, EFW leverages its parent company's extensive network and resources to deliver efficient and reliable logistics services globally. Their commitment to innovation and customer service has positioned them as a trusted partner in the logistics industry.

How to land this job

  • Tailor your resume to emphasize your experience in managing client relationships, especially in logistics or freight forwarding, highlighting your ability to resolve issues and improve customer satisfaction.

  • Showcase skills in coordinating cross-functional teams, developing SOPs, and managing new client onboarding processes to align with EFW's operational needs.

  • Apply through multiple platforms including Estes Forwarding Worldwide's corporate careers page, LinkedIn, and other major job boards to maximize your application visibility.

  • Connect with current Account Managers or logistics professionals at Estes Forwarding Worldwide on LinkedIn. Use ice breakers like commenting on recent company awards or asking about their experience managing international client accounts.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'client relationship management,' 'logistics,' 'SOP development,' 'KPI monitoring,' and 'international freight forwarding.'

  • Leverage Jennie Johnson's Power Apply feature to automate multi-channel applications, tailor your resume for ATS, and identify suitable LinkedIn contacts for networking, saving you time and increasing your chances of landing the role.

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