Job summary
Job post source
This job is directly from LCRA
Job overview
The Parks Customer Operations Manager at LCRA leads a team managing park events, customer service, contracts, and business relationships across over 40 parks, enhancing visitor experiences and operational success.
Responsibilities and impact
The role involves staff leadership and supervision, managing budgets and reports, developing strategic goals, coordinating events and projects, ensuring compliance, and maintaining customer relations to meet service expectations.
Compensation and benefits
The position offers a competitive salary, medical, dental, vision, and legal insurance, paid time off, 401(k) match up to 8% with a student loan option, life and disability insurance, wellness programs, and extensive learning and development opportunities.
Experience and skills
Candidates should have twelve or more years of experience in account management, project management, or customer service, with relevant degrees substitutable per guidelines; experience with Power BI and reservation software is preferred.
Career development
LCRA provides extensive learning and development programs to support professional growth and career advancement.
Work environment and culture
LCRA promotes a discrimination-free, inclusive work environment with equal employment opportunities and accommodations for disabilities, emphasizing respect and support for diverse backgrounds.
Company information
LCRA manages over 40 parks along the Lower Colorado River in Texas, offering diverse outdoor recreational facilities including trails, event venues, glamping accommodations, and campsites for visitors nationwide.
Team overview
The manager leads an energetic team responsible for park operations, events, customer service, and inter-departmental coordination across multiple park locations.
Job location and travel
The position is hybrid, likely based in Texas near LCRA parks along the Lower Colorado River, combining remote and onsite work.
Unique job features
The role uniquely combines outdoor park management with strategic leadership, customer relations, and event coordination across a large and diverse park system.
Company overview
The Lower Colorado River Authority (LCRA) is a public utility organization that manages the water supply, energy, and community services in the Texas Colorado River basin. They generate revenue through the sale of electricity, water management services, and public recreation facilities. Established in 1934, LCRA plays a crucial role in flood management, water conservation, and providing reliable energy. Their operations support economic development and environmental stewardship in the region.
How to land this job
Focus your resume on leadership and team management skills, emphasizing your experience in hiring, training, and performance management, as these are key responsibilities for the Parks Customer Operations Manager at LCRA.
Highlight your expertise in project and event management, budget oversight, and data analysis, especially any familiarity with Power BI and reservation software, to align with the job’s operational and strategic goals.
Apply through multiple platforms including the official LCRA careers page and LinkedIn to maximize your chances of being noticed for this hybrid role.
Connect on LinkedIn with current LCRA Parks division employees or managers; start conversations by referencing recent park events, asking about their team culture, or expressing enthusiasm for outdoor recreation and community engagement.
Optimize your resume for ATS by incorporating keywords from the job description such as 'leadership,' 'event management,' 'customer service operations,' 'Power BI,' and 'strategic planning' to ensure your resume passes initial screenings.
Use Jennie Johnson’s Power Apply feature to automate tailored applications, identify the best channels to apply through, and find relevant LinkedIn contacts, allowing you to focus more on preparing for interviews and networking.
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