Job summary
Job overview
The Customer Service Representative, Shipping at Jewelers Mutual Group handles inbound calls and supports clients using the company's shipping solution, ensuring secure and efficient logistics service.
Responsibilities and impact
The role involves answering customer inquiries, troubleshooting system issues, training new customers on the online shipping platform, managing carrier orders, and communicating with carriers and clients to resolve shipping concerns.
Experience and skills
A high school diploma or equivalent is required, customer service experience and familiarity with Microsoft Office are preferred, and knowledge of property/casualty insurance or the jewelry industry is helpful but not mandatory.
Work environment and culture
Jewelers Mutual Group values agility, accountability, relevancy, and customer commitment, offering a supportive environment with a strong focus on innovation and career growth.
Company information
Jewelers Mutual Group is a financially secure company serving the jewelry industry since 1913, known for its innovative products and trusted advisory role.
Job location and travel
The position is based in office locations throughout the United States with a focus on customer service and logistics support.
Company overview
Jewelers Mutual Group specializes in insurance products and services tailored for the jewelry industry, including coverage for jewelers, retailers, wholesalers, manufacturers, and individuals. They generate revenue through premiums on their insurance policies and risk management solutions. Founded in 1913, the company has a long history of supporting the jewelry industry with specialized expertise and a commitment to customer service.
How to land this job
Position your resume to highlight your customer service skills, especially your ability to handle inbound calls and resolve inquiries efficiently, as these are central to the Logistics Customer Service Representative role at Jewelers Mutual Group.
Emphasize familiarity with operational tasks related to shipping logistics, problem-solving capabilities, and experience with online service platforms, as these align with the job's focus on supporting the Jewelers Mutual Shipping Solution product.
Apply through multiple channels including Jewelers Mutual Group's official corporate careers page and LinkedIn to maximize your application's visibility and reach.
Connect on LinkedIn with current employees in the logistics or customer service divisions at Jewelers Mutual Group; use ice breakers like asking about their experience with the shipping platform or their perspective on the company’s commitment to customer service excellence.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'shipping logistics,' 'problem-solving,' 'online shipping platform,' and 'Microsoft Office' to ensure your resume passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and find LinkedIn contacts to network with, freeing up your time to prepare for interviews and other job search activities.
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