Protocall Services, Inc.

Licensed Crisis Counselor - Fully Remote in Montgomery, AL

REMOTEPosted 23 days ago

Job summary

  • Job post source

    This job is directly from Protocall Services, Inc.

  • Job overview

    The Licensed Crisis Counselor role at Protocall Services, Inc. involves providing telephonic support to individuals in crisis, contributing to the company's mission of delivering effective crisis intervention solutions.

  • Responsibilities and impact

    Daily responsibilities include engaging with individuals in distress, assessing risk, providing resources, and maintaining documentation while ensuring a HIPAA-compliant workspace.

  • Compensation and benefits

    Benefits include comprehensive medical, dental, and life insurance, a 401(k) plan with company match, paid time off, and a student loan repayment program.

  • Experience and skills

    Candidates must have an MSW, PsyD, or PhD in a behavioral health field and at least one year of direct experience in Behavioral Health or Social Services, along with an active license in Alabama.

  • Career development

    The position offers opportunities for career growth and advancement through extensive training and skill development.

  • Work environment and culture

    Protocall Services promotes a remote-first work environment and values diversity, integrity, and confidentiality in its operations.

  • Company information

    Protocall Services is a national leader in crisis intervention, recognized for its effective solutions and consistent Top Workplace awards in the healthcare industry.

  • Team overview

    The team consists of telephonic first responders who work collaboratively to provide crisis support across the U.S. and Canada.

  • Job location and travel

    The position is fully remote but requires residency in Alabama.

  • Application process

    Candidates should prepare for a six-week intensive virtual training program and demonstrate flexibility in their availability, including working holidays and weekends.

  • Unique job features

    This role includes unique training opportunities and a focus on developing crisis care skills through various learning modalities.

Company overview

ProtoCall Services is a leading provider of behavioral health crisis intervention services, offering 24/7 telephonic support to individuals experiencing mental health crises. They generate revenue through contracts with universities, community mental health centers, and other healthcare organizations that require round-the-clock crisis support for their clients. Founded in 1992, ProtoCall has a long history of leveraging technology and clinical expertise to deliver immediate, compassionate care, making them a critical partner in the mental health landscape.

How to land this job

  • Tailor your resume to showcase your qualifications in behavioral health, emphasizing your education and licensure as it directly aligns with Protocall Services, Inc.'s requirements for the Licensed Crisis Counselor role.

  • Highlight your experience in crisis intervention, your ability to engage with clients in emotional distress, and your skills in maintaining confidentiality and ethical standards, as these are crucial for the position.

  • Apply through multiple platforms, including Protocall's corporate site, LinkedIn, and other job boards to ensure maximum visibility and increase your chances of landing the role.

  • Connect with professionals in the crisis intervention division at Protocall Services, Inc. on LinkedIn. Ice breakers can include discussing your shared interest in mental health initiatives or asking about their experiences working in crisis counseling.

  • Optimize your resume for ATS systems by incorporating keywords from the job description such as 'crisis intervention', 'HIPAA compliance', and 'behavioral health', ensuring your application passes initial screenings.

  • Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on preparing for interviews and enhancing your skills during your job search.

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