Job summary
Job post source
This job is directly from Neighborhood Service Organization
Job overview
The Client Access Specialist will provide exceptional customer service and knowledge of NSO’s programs to assist callers with inquiries and appointments, promoting the organization's mission and strategic goals.
Responsibilities and impact
Responsibilities include answering high volume phone calls, scheduling appointments, performing insurance verifications, managing patient information, and ensuring compliance with NSO policies and HIPAA regulations.
Experience and skills
A high school diploma and at least one year of experience in a call center or administrative role are required, along with proficiency in MS Office and electronic medical records systems.
Company information
Neighborhood Service Organization focuses on providing various services to the community, promoting health and wellness through its programs.
Job location and travel
The position is office-based with occasional travel between work locations.
Company overview
Neighborhood Service Organization (NSO) is a non-profit organization dedicated to providing comprehensive services to improve the quality of life for individuals and families in need. They offer a wide range of programs including mental health services, housing solutions, and support for the homeless, aiming to foster self-sufficiency and community well-being. Founded in 1955, NSO has a long history of addressing social issues in Detroit, Michigan, and generates revenue through government grants, private donations, and partnerships with local businesses. Their impactful work has made them a cornerstone in the community's efforts to combat poverty and homelessness.
How to land this job
Tailor your resume to highlight your customer service experience, proficiency in handling high-volume calls, and familiarity with electronic medical records systems, as these are key aspects of the Client Access Specialist role at Neighborhood Service Organization.
Emphasize your strong communication, time management, and organizational skills, which are essential for meeting performance metrics and succeeding in a fast-paced environment.
Apply through multiple platforms, including the Neighborhood Service Organization corporate site and LinkedIn, to maximize your chances of being noticed for this position.
Connect with individuals in the Centralized Patient Access department at Neighborhood Service Organization on LinkedIn, and consider ice breakers like discussing your interest in their programs or asking about their experiences working in the organization.
Optimize your resume for Applicant Tracking Systems (ATS) by including relevant keywords from the job description, such as 'customer service,' 'appointment scheduling,' and 'insurance verification' to enhance your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to efficiently tailor your application, identify the best channels for submission, and connect with relevant professionals on LinkedIn, allowing you to focus more on your job search strategy.
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