Job summary
Job post source
This job is directly from Corpay
Job overview
The Customer Support Specialist at Corpay's Paymerang division supports clients and vendors by managing communications and ensuring a smooth accounts payable experience.
Responsibilities and impact
The role involves handling high volumes of client and vendor communications, providing payment information, resolving issues, escalating complaints, troubleshooting technical problems, and maintaining accurate payment records while meeting team targets.
Compensation and benefits
Benefits include medical, dental, and vision coverage starting the first month, 401k enrollment, virtual fitness classes, robust PTO, employee discounts, philanthropic support, and a fun company culture with contests and prizes.
Experience and skills
Requires a high school diploma or equivalent, 2 years of customer service experience, strong communication and decision-making skills, proficiency in MS Office, and preferred qualifications include post-secondary education and knowledge of accounts payable or related fields.
Work environment and culture
Corpay promotes an inclusive, equal opportunity work environment with a fun culture, company-wide contests, and philanthropic involvement.
Company information
Corpay is a company with a Paymerang division focused on accounts payable solutions, emphasizing client and vendor relationship management.
Team overview
The specialist reports to the Support Manager and collaborates with Operations, Fraud, and Finance teams.
Job location and travel
The position is based in Richmond, Virginia, with an assigned workspace and company-issued equipment with remote access.
Application process
Applicants are encouraged to apply directly through Corpay with no specific instructions beyond standard application procedures.
Unique job features
The job offers formal hands-on training, remote access, and a role that bridges communication between clients, vendors, and internal teams for accounts payable services.
Company overview
Corpay, a division of FLEETCOR Technologies, is a leading global provider of business payment solutions, specializing in streamlining and automating payment processes for businesses of all sizes. They generate revenue through transaction fees, subscription services, and value-added financial services. Founded in 2000, Corpay has grown through strategic acquisitions and innovations, positioning itself as a key player in the financial technology sector. Their solutions include corporate card programs, expense management, and cross-border payment services, helping companies optimize their financial operations.
How to land this job
Position your resume to highlight your customer service experience, especially handling high volumes of communication via email, chat, and phone, as emphasized in the Corpay Customer Support Specialist role.
Focus on showcasing your skills in managing sensitive payment information, troubleshooting technical issues, and building strong relationships with clients, vendors, and internal teams, which are key responsibilities in this job.
Apply through multiple channels including Corpay's official corporate careers page and LinkedIn to maximize your application visibility for the Paymerang division role.
Connect with current employees in Corpay's Paymerang or Customer Support teams on LinkedIn to learn more about the role and company culture; use ice breakers such as commenting on recent company news, asking about their experience working with accounts payable, or inquiring about the team dynamics.
Optimize your resume for ATS by incorporating keywords from the job description like 'customer support,' 'accounts payable,' 'technical troubleshooting,' 'communication skills,' and 'vendor management' to ensure it passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and follow-ups.
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