Job summary
Job post source
This job is directly from ivision
Job overview
The Service Desk Analyst at ivision ensures proper computer operation to support end users in accomplishing business tasks by resolving escalated help requests within SLAs.
Responsibilities and impact
The role involves troubleshooting and resolving advanced IT issues, deploying software, supporting Level I requests, documenting incidents, performing hands-on fixes, maintaining hardware and software, and contributing to knowledge bases to improve service.
Experience and skills
Candidates should have a college diploma or equivalent experience, knowledge of hardware and operating systems, ITIL experience, strong communication and documentation skills, and relevant certifications like ITIL Foundation and Comptia A+ are highly desired.
Company overview
iVision is a privately held technology integration and management firm founded in 2004, headquartered in Atlanta, Georgia. The company specializes in providing IT consulting and managed services, focusing on infrastructure, application solutions, and network support for mid-market and enterprise clients. iVision's business model revolves around crafting IT strategies to help businesses future-proof their operations, offering services that include IT assessments and strategy development. Founded by David Degitz and Gabe Damiani, iVision has established itself as a full-service technology solutions provider, partnering with companies like NetApp to deliver expert IT solutions.
How to land this job
Position your resume to highlight your hands-on experience with desktop and server operating systems like Windows 7+, Windows Server 2012+, and macOS 10+, emphasizing your ability to resolve escalated end-user issues efficiently within SLAs.
Focus on showcasing your knowledge of ITIL principles, diagnostic tools such as ManageEngine Desktop Central, and certifications like ITIL Foundation, CompTIA A+, and Network+ to align with ivision’s requirements.
Apply through multiple channels including ivision’s corporate careers page and LinkedIn to maximize your application visibility for the Service Desk Analyst role.
Connect with current employees in ivision’s IT or Service Desk divisions on LinkedIn to ask about the team culture and specific challenges they face; use ice breakers like commenting on recent company tech initiatives or asking about their experience with ITIL processes.
Optimize your resume for ATS by incorporating keywords from the job description such as 'incident resolution,' 'ITIL,' 'diagnostic tools,' 'hardware repairs,' and 'customer service orientation' to ensure it passes automated screenings.
Use Jennie Johnson’s Power Apply feature to automate tailored resume submissions, identify multiple application platforms, and find relevant LinkedIn contacts, allowing you to focus more on preparing for interviews and networking.
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