Job summary
Job post source
This job is directly from United Airlines
Job overview
The Supervisor - Airport Operations Customer Service at United Airlines leads front-line teams to ensure excellent customer service and operational consistency, impacting overall airport operations and customer experience.
Responsibilities and impact
The role involves leading and developing front-line co-workers, monitoring performance, conducting coaching and feedback, managing performance issues, ensuring compliance with company and union guidelines, and supporting continuous improvement processes.
Compensation and benefits
The base salary range is $75,970.80 to $92,853.20, with eligibility for bonuses and long-term incentives. Benefits include medical, dental, vision, life, accident & disability insurance, parental leave, employee assistance, commuter benefits, paid holidays, paid time off, 401(k), and flight privileges.
Experience and skills
Minimum qualifications include a high school diploma or equivalent, leadership and customer service experience, strong communication, conflict resolution, proficiency in IT systems, and safety orientation. Preferred qualifications include a bachelor's degree or 5+ years of equivalent experience.
Work environment and culture
United Airlines emphasizes diversity, inclusion, and employee engagement, offering a supportive environment with employee resource groups and a commitment to career growth and wellness.
Company information
United Airlines is a major global airline focused on connecting people worldwide, with a commitment to diversity, inclusion, and operational excellence across hundreds of locations.
Team overview
The candidate will join the Airport Operations department, which manages airport operations through planning, organization, and supervision to ensure smooth service delivery.
Unique job features
This role uniquely combines leadership, operational management, and customer service in a dynamic airport environment with opportunities to influence union relations and continuous improvement initiatives.
Company overview
United Airlines is a major American airline headquartered in Chicago, Illinois, operating an extensive domestic and international route network. The company generates revenue primarily through passenger ticket sales, cargo transportation, and ancillary services such as baggage fees and in-flight purchases. Founded in 1926 as Varney Air Lines, United has a rich history, including being a founding member of the Star Alliance, the world's largest global airline alliance. The airline is known for its commitment to customer service and innovation in the aviation industry.
How to land this job
Tailor your resume to emphasize leadership skills in supervising front-line teams and delivering excellent customer service, highlighting experience in conflict resolution, decision-making, and performance management as these are key for the Supervisor - Airport Operations Customer Service role at United Airlines.
Showcase your ability to engage and motivate teams, manage union personnel if applicable, and implement continuous improvement processes to align with United’s focus on operational excellence and safety.
Apply through multiple platforms including United Airlines’ official corporate careers site and LinkedIn to maximize your application’s exposure and improve your chances of getting noticed by the hiring team.
Connect on LinkedIn with current United Airlines Airport Operations supervisors or managers, using ice breakers like commenting on recent United Airlines initiatives, asking about their experience leading teams during peak travel times, or expressing enthusiasm for United’s commitment to diversity and inclusion.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'team leadership,' 'performance management,' 'conflict resolution,' 'continuous improvement,' and 'safety orientation' to ensure it passes initial automated screenings.
Consider using Jennie Johnson’s Power Apply feature to automate tailored resume submissions, identify multiple application portals, and find relevant LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and skill development.
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