Job summary
Job post source
This job is directly from The Westin Las Vegas Hotel & Spa as it details specific company information and hospitality industry context.
Job overview
The IT Specialist role at The Westin Las Vegas Hotel & Spa involves providing advanced technical support and resolving IT issues to ensure smooth operations within the hotel environment.
Responsibilities and impact
The IT Specialist will provide customer service support via remote, phone, and desk-side, manage tickets, maintain compliance with regulations, install and troubleshoot hardware and software, and participate in special projects as assigned.
Compensation and benefits
Compensation is hourly; no specific salary range or benefits are detailed in the description.
Experience and skills
Candidates need at least 2 years of MIS or related experience, strong interpersonal and technical skills, organizational ability, analytical problem-solving skills, and knowledge of IT hardware, software, and networking, preferably with hotel industry experience.
Work environment and culture
The company values courteous, efficient customer service and compliance with industry standards and regulations, emphasizing safe work habits and teamwork.
Company information
Highgate Hotels, managing The Westin Las Vegas Hotel & Spa, is a leading real estate investment and hospitality management firm with a strong presence in major U.S. cities and international locations, known for innovation and digital expertise.
Job location and travel
The position is located at The Westin Las Vegas Hotel & Spa in Las Vegas, Nevada, with some flexibility for working outside regular hours to meet deadlines.
Unique job features
The role involves working with hospitality-specific software and systems, adhering to compliance standards like Sarbanes-Oxley and PCI, and supporting a major hotel brand within a leading management company.
Company overview
The Westin Las Vegas Hotel & Spa is a luxury hotel located near the Las Vegas Strip, offering a range of accommodations, dining options, and wellness services. The hotel generates revenue through room bookings, dining experiences, event hosting, and its renowned spa services. Originally opened in 1977, it has undergone several renovations to enhance guest experiences and maintain its competitive edge in the hospitality industry. The Westin brand is part of Marriott International, known for its focus on wellness and comfort, making it a prime destination for both leisure and business travelers.
How to land this job
Tailor your resume to showcase your experience in IT support, emphasizing skills in troubleshooting systems, software, and networks, especially those relevant to hospitality environments like VOIP and hotel-specific software.
Highlight your ability to manage incident tickets, contribute to knowledge bases, and maintain IT processes compliant with regulations such as Sarbanes-Oxley and PCI, demonstrating your attention to detail and regulatory awareness.
Apply through multiple platforms including The Westin Las Vegas Hotel & Spa's corporate careers page, Highgate Hotels' official site, and LinkedIn to maximize your application visibility.
Connect with IT department staff or managers at The Westin Las Vegas Hotel & Spa on LinkedIn; you can break the ice by complimenting recent technology upgrades at the hotel or asking about how IT supports guest experience enhancements.
Optimize your resume for ATS by incorporating keywords from the job description like 'technical support,' 'incident management,' 'network troubleshooting,' 'VOIP,' 'Sarbanes-Oxley compliance,' and 'hospitality IT systems' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying across multiple job boards, tailor your resume for each application, and identify LinkedIn contacts to network with, saving you time and increasing your chances of success.
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