Memorial Healthcare System

Patient Access Center Ambassador I - PT - Days - DIO

MIRAMAR, FLPosted 20 days ago

Job summary

  • Job post source

    This job is directly from Memorial Healthcare System

  • Job overview

    The Patient Access Center Ambassador I role at Memorial Healthcare System focuses on delivering exceptional customer service in a call center to improve patient satisfaction and optimize patient flow through appointment scheduling, pre-registration, and financial services.

  • Responsibilities and impact

    The role involves handling inbound communications via multiple channels, scheduling appointments, pre-registering patients, managing financial services, collaborating with clinical staff, maintaining accurate patient records in EMR, and ensuring a seamless patient experience in a fast-paced call center environment.

  • Experience and skills

    Requires a high school diploma or equivalent, one year of customer service experience is required, and one year of call center or healthcare experience is preferred; strong verbal communication, problem-solving, multitasking, and empathy skills are essential.

  • Work environment and culture

    Memorial Healthcare System values patient-centered care, professionalism, empathy, and collaboration, fostering a respectful and supportive work environment focused on quality service delivery.

  • Company information

    Memorial Healthcare System is dedicated to improving health and quality of life, emphasizing a strong service vision and patient care philosophy.

  • Unique job features

    The position requires proficiency in multiple web-based systems, handling high call volumes, and adapting to changes in procedures and technology within a healthcare call center setting.

Company overview

Memorial Healthcare System is a leading healthcare provider in South Florida, offering a comprehensive range of medical services including emergency care, surgery, pediatrics, and oncology. Established in 1953, it has grown into one of the largest public healthcare systems in the U.S., generating revenue through patient services, government funding, and various healthcare programs. Known for its commitment to quality care and community health, Memorial Healthcare System has received numerous accolades and continues to innovate in patient care and medical research.

How to land this job

  • Tailor your resume to highlight your customer service experience, especially in call center or healthcare settings, emphasizing your ability to handle multiple communication channels like phone, email, and web chats.

  • Focus on showcasing skills in appointment scheduling, patient registration, financial services, and use of Electronic Medical Records (EMR) with accuracy and confidentiality.

  • Apply through multiple platforms such as Memorial Healthcare System's official careers page, LinkedIn, and other job boards to maximize your chances of being noticed.

  • Connect on LinkedIn with current Patient Access Center employees or recruiters at Memorial Healthcare System; start conversations by complimenting their dedication to patient care or asking about the team culture and onboarding process.

  • Optimize your resume for ATS by including keywords from the job description like 'patient access,' 'EMR,' 'appointment scheduling,' 'customer service,' 'multitasking,' and 'communication skills' to ensure it passes automated screenings.

  • Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and find relevant LinkedIn contacts, allowing you to focus your time on networking and interview preparation.

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