Job summary
Job post source
This job is directly from Every Word Code
Job overview
The Customer Support Assistant at Every Word Code plays a crucial role in providing excellent client service by managing inquiries and resolving issues efficiently.
Responsibilities and impact
The role involves responding to customer inquiries via multiple channels, resolving issues promptly, maintaining accurate records, collaborating with internal teams, following up on feedback, and identifying process improvements.
Compensation and benefits
The position offers a competitive salary range of $50,000 to $56,000 annually, paid time off, holidays, health, dental, and vision insurance, plus opportunities for growth and professional development.
Experience and skills
Candidates need at least a high school diploma (associate or bachelor's preferred), one year of customer service or administrative experience, strong communication, organizational skills, multitasking ability, and proficiency in Microsoft Office and basic CRM systems.
Career development
The company provides opportunities for growth and advancement along with professional development programs.
Work environment and culture
The work environment is supportive with a focus on teamwork and professional growth.
Job location and travel
The position is based in Washington, DC.
Company overview
Every Word Code is a privately held company based in Orlando, Florida, founded in 2018. The company specializes in sales and branding, operating primarily within the marketing and graphic design sectors. Every Word Code generates revenue by offering a range of marketing services, including social media coordination and brand development, as evidenced by their job listings for roles such as Marketing Coordinator and Social Media Assistant. With a focus on dynamic marketing solutions, Every Word Code has established itself as a key player in the Orlando area, employing a diverse team to support its operations.
How to land this job
Tailor your resume to highlight your customer service experience, especially your ability to manage inquiries and resolve issues efficiently, as emphasized by Every Word Code.
Emphasize your communication skills, organizational abilities, and proficiency with Microsoft Office and CRM systems, aligning with the job's core qualifications.
Apply through multiple platforms including Every Word Code's corporate website and LinkedIn to maximize your exposure to the hiring team.
Connect with current employees in the customer support or administrative divisions at Every Word Code on LinkedIn; start conversations by referencing recent company news or asking about their experience working in customer service at the company.
Optimize your resume for ATS by incorporating keywords such as 'customer support,' 'issue resolution,' 'CRM,' 'communication skills,' and 'organizational skills' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and find LinkedIn contacts, freeing you to focus on preparing for interviews and networking.
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