Job summary
Job post source
This job is directly from AKA Hotels+Hotel Residences
Job overview
The Front Office Manager at AKA University City will oversee front office operations and ensure high-quality guest service, enhancing the overall resident experience.
Responsibilities and impact
Daily responsibilities include managing the front office and guest services teams, maintaining service levels, coordinating with other departments, and addressing guest inquiries and issues.
Experience and skills
Candidates must have 3-5 years of guest service experience, strong problem-solving skills, and proficiency in English, with a high school diploma or equivalent required.
Company information
AKA University City offers ultra-luxury furnished hotel and apartment residences in Philadelphia, focusing on enhancing resident experiences with top-notch amenities and services.
Job location and travel
The position is located at AKA University City in Philadelphia, which features luxurious amenities and a vibrant neighborhood.
Company overview
AKA Hotels+Hotel Residences is a luxury hospitality brand specializing in long-stay accommodations with properties in major cities like New York, Los Angeles, and London. They generate revenue through premium extended-stay services, offering high-end amenities and personalized experiences for business travelers and discerning guests. Founded by Korman Communities, AKA has a history of blending residential comfort with hotel convenience, setting a standard for upscale, extended-stay living.
How to land this job
Tailor your resume to showcase your guest service experience, emphasizing your ability to represent AKA's culture and standards while maintaining resident privacy and confidentiality.
Highlight your leadership skills and experience in overseeing front office operations, including your ability to maintain service levels and resolve guest disputes professionally.
Apply through multiple platforms, including AKA Hotels+Hotel Residences' corporate site and LinkedIn, to maximize your visibility for the Front Office Manager position.
Connect with individuals in the operations division at AKA Hotels+Hotel Residences on LinkedIn to gain insights about the role; consider ice breakers like discussing a recent hotel initiative or asking about their experience with the company's culture.
Optimize your resume for ATS by incorporating relevant keywords from the job description, such as 'guest service,' 'problem solving,' and 'room operations,' to enhance your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring you can effectively manage your time and focus on networking and preparing for interviews.
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