Ironwood Cancer and Research Centers

CS Operator/Health Information Specialist

CHANDLER, AZPosted 23 days ago

Job summary

  • Job post source

    This job is directly from Ironwood Cancer and Research Centers

  • Job overview

    The CS Operator/Health Information Specialist role at Ironwood Cancer and Research Centers involves managing patient communications and maintaining accurate health records to support comprehensive cancer care.

  • Responsibilities and impact

    The operator triages incoming calls, handles urgent calls, and routes them appropriately, while the health information specialist manages patient records, processes medical requests, and ensures data accuracy within the EMR system.

  • Compensation and benefits

    The position offers a competitive salary with a comprehensive benefits package including health, dental, vision, life insurance, PTO, and 401K.

  • Experience and skills

    Candidates should have 1-2 years of phone experience, at least 1 year in medical records, proficiency with Microsoft Office, knowledge of insurance procedures, HIPAA rules preferred, and strong communication skills.

  • Work environment and culture

    The company promotes a caring work environment focused on teamwork, quality cancer care, and respect for individual patient needs.

  • Company information

    Ironwood Cancer and Research Centers provides integrated cancer and women's health services with a multidisciplinary team approach and multiple locations in the Valley.

  • Job location and travel

    The job is located at Ironwood Cancer and Research Centers with multiple Valley locations; specific location details are not provided.

  • Unique job features

    The role is distinguished by its integration within a state-of-the-art cancer care environment and involvement in both patient communication and health information management.

Company overview

Ironwood Cancer and Research Centers is a comprehensive oncology network that specializes in providing advanced cancer treatment and research services. They generate revenue through patient care, clinical trials, and partnerships with pharmaceutical companies. Founded in 1993, Ironwood has grown to include multiple locations across Arizona, offering services such as medical oncology, radiation oncology, and hematology. Their commitment to integrating cutting-edge research with patient care makes them a leader in the oncology field.

How to land this job

  • Tailor your resume to highlight your experience in managing high-volume phone systems, emphasizing your ability to triage calls efficiently and handle STAT calls with urgency, as required by Ironwood Cancer and Research Centers.

  • Focus on showcasing your proficiency with electronic medical record (EMR) systems, data entry accuracy, and knowledge of HIPAA compliance to align with the Health Information Specialist responsibilities.

  • Apply through multiple platforms including Ironwood Cancer and Research Centers' official website and LinkedIn to maximize your application visibility and increase your chances of being noticed.

  • Connect with current employees in the operator or health information departments on LinkedIn; initiate conversations by complimenting their work environment or asking about how the team manages high call volumes and EMR tasks.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'triaging calls,' 'EMR system,' 'HIPAA,' 'medical record requests,' and 'customer service skills' to improve the likelihood of passing initial screenings.

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