Job summary
Job post source
This job is directly from Concentrix
Job overview
The Inside Sales Representative-Remote (Part-Time, Soft Sales) role at Concentrix involves working from home to provide customer service and sales support through inbound and outbound calls, contributing to customer retention and company growth.
Responsibilities and impact
The role requires providing customer support via calls, asking probing questions, upselling products or services, maintaining client relationships, documenting interactions, and delivering expert customer experiences.
Compensation and benefits
The position offers an hourly wage of $15-$18 with benefits including medical, dental, vision insurance, 401(k), paid time off, paid training, performance incentives, employee referral bonuses, and wellness programs.
Experience and skills
Candidates need at least 1 year of customer service experience, 6 months of soft sales experience, good communication and persuasion skills, proficiency with computers, and a quiet home workspace with high-speed internet.
Career development
Concentrix provides free learning and leadership development programs with strong internal promotion rates, supporting career and personal growth.
Work environment and culture
The company promotes a people-first, inclusive culture with diversity, equity, inclusion initiatives, employee networks, and celebrates various cultural and community events.
Company information
Concentrix is a global organization recognized for workplace excellence, serving top brands with customer experience and tech innovation, employing over 440,000 people worldwide.
Team overview
The candidate will join a diverse, global team of over 70 countries, united as 'game-changers' supporting each other's success and well-being.
Job location and travel
This is a remote, work-from-home position available in the USA, requiring a valid U.S. address and a quiet home environment.
Application process
Applications are accepted on an ongoing basis with no specified deadline; candidates must be legally authorized to work in the U.S. and provide necessary documentation.
Unique job features
The job offers remote work flexibility, paid training, early pay access via DailyPay, mentorship programs, and participation in various employee resource groups and wellness initiatives.
Company overview
Concentrix is a global business services company specializing in customer engagement and improving business performance. They generate revenue by providing customer experience outsourcing, including customer care, technical support, and sales services, to clients across various industries such as technology, healthcare, and finance. Founded in 1983, Concentrix has grown through strategic acquisitions, including the significant purchase of Convergys in 2018, enhancing its global footprint and service offerings. The company is known for its commitment to innovation, leveraging advanced analytics and technology to deliver superior customer experiences.
How to land this job
Position your resume to highlight your experience in customer service and soft sales, emphasizing skills in upselling, persuasion, and relationship building as described in the job.
Focus on showcasing your ability to handle inbound and outbound calls, multitask in fast-paced environments, and your proficiency with computer navigation and technology.
Apply through multiple platforms including Concentrix's official corporate website, LinkedIn, and other job boards that list this remote Inside Sales Representative role to maximize your exposure.
Connect with current Concentrix employees in the sales or customer service divisions on LinkedIn; use ice breakers like commenting on Concentrix’s recent workplace awards or asking about their experience with remote work culture to start conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'inside sales,' 'customer service,' 'soft sales,' 'upselling,' 'remote work,' and 'multitasking' to ensure better screening results.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and find relevant LinkedIn connections, allowing you to focus more on preparing for interviews and networking.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.