Job summary
Job post source
This job is directly from Peak Support
Job overview
The Quality Assurance Specialist at Peak Support plays a crucial role in ensuring high-quality customer service and back-office operations for innovative companies.
Responsibilities and impact
Daily responsibilities include auditing calls and tickets, coaching team members, analyzing data for process improvements, collaborating with project leads, preparing audit reports, and conducting QA calibration sessions.
Experience and skills
Candidates should have a solid background in Quality Assurance, excellent communication skills, and proficiency in Google Sheets and Microsoft Excel, with flexibility in work schedules.
Career development
Peak Support emphasizes opportunities for growth within a supportive and performance-driven culture.
Work environment and culture
The company fosters a positive, encouraging, and performance-driven culture, promoting diversity, equity, and inclusion.
Company information
Founded in 2015, Peak Support is a rapidly growing outsourcing and consulting firm recognized as a 4x Inc. 5000 company, serving high-growth clients across various sectors.
Job location and travel
The position is remote, with occasional in-person gatherings, including a leadership summit in the Philippines every February.
Unique job features
The role offers the convenience of remote work while being part of an established organization with significant growth opportunities.
Company overview
Peak Support is a customer service outsourcing company that provides a range of services including customer support, back-office operations, and technical support to businesses worldwide. They generate revenue by partnering with companies to deliver tailored customer service solutions, leveraging a team of skilled professionals to enhance client satisfaction and operational efficiency. Founded in 2015, Peak Support has grown rapidly, emphasizing a culture of excellence and continuous improvement. Their commitment to flexibility and high-quality service has made them a trusted partner for businesses seeking to optimize their customer interactions.
How to land this job
Position your resume to highlight your experience in Quality Assurance, emphasizing your ability to conduct audits, analyze data for trends, and coach team members based on findings.
Showcase your communication skills and attention to detail, as these are critical for effective collaboration and accurate quality assessments in the role.
Apply through multiple platforms, including Peak Support's corporate site and LinkedIn, to maximize your chances of being noticed for the Quality Assurance Specialist position.
Connect with professionals in the Quality Assurance division at Peak Support on LinkedIn to learn more about the role and the company culture; ice breakers could include discussing recent trends in QA or asking about their experiences at Peak Support.
Optimize your resume for ATS by incorporating relevant keywords from the job description, such as 'quality standards', 'data analysis', and 'coaching', to ensure it passes initial screenings.
Consider utilizing Jennie Johnson's Power Apply feature, which can streamline your application process, helping you tailor your resume and find the best avenues to apply, allowing you to focus on your job search.
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