Job summary
Job post source
This job is directly from CoralTree Hospitality
Job overview
The Reservations Agent at Sunriver Resort is responsible for creating memorable guest experiences by managing reservations and ensuring high occupancy rates.
Responsibilities and impact
Daily tasks include answering guest calls, booking and managing reservations, maintaining inventory, and providing excellent customer service to enhance guest satisfaction.
Compensation and benefits
The position offers benefits such as Paid Time Off, 401k Matching, complimentary stays, free golf, medical benefits, and discounts on food and beverages.
Experience and skills
Candidates should have a high school diploma, customer service experience, and strong computer skills; prior hospitality experience is preferred.
Career development
The role provides opportunities for growth within the hospitality industry, particularly in guest services and reservations management.
Work environment and culture
The company values trust, commitment, and open communication, fostering a culture focused on exceptional guest service.
Company information
CoralTree Hospitality operates Sunriver Resort, known for its AAA Four Diamond Standards and commitment to guest satisfaction.
Team overview
The Reservations Team is collaborative, focusing on delivering exceptional service and maintaining strong communication with other departments.
Job location and travel
The position is based at Sunriver Resort, located in Central Oregon, with a focus on providing a welcoming environment for guests.
Application process
Interested candidates should apply by submitting their resume and cover letter, following specific application instructions provided on the company website.
Unique job features
Unique perks include free recreation rentals and a strong emphasis on up-selling resort services to enhance guest experiences.
Company overview
CoralTree Hospitality is a hotel and resort management company that specializes in providing personalized and innovative hospitality services. They generate revenue through managing a diverse portfolio of properties, including luxury resorts, boutique hotels, and urban lifestyle hotels, by enhancing guest experiences and optimizing operational efficiency. Founded in 2018 as a subsidiary of Lowe, a national real estate investment, development, and management firm, CoralTree leverages Lowe's extensive industry expertise and resources to drive growth and deliver exceptional service. Their commitment to sustainability and community engagement is also a key aspect of their business model.
How to land this job
Tailor your resume to showcase your customer service experience and any relevant hospitality background, emphasizing your ability to create positive guest impressions and manage reservations efficiently.
Highlight your strong communication skills, attention to detail, and experience with yield management strategies, as these are crucial for the Reservations Agent role at CoralTree Hospitality.
Apply through CoralTree Hospitality's corporate site, as well as LinkedIn and other job boards, to maximize your chances of being noticed for the Reservations Agent position.
Connect with individuals in the Reservations or Front Desk teams at CoralTree Hospitality on LinkedIn to inquire about the role and gain insights into the company culture. Ice breakers could include asking about their favorite aspect of working at Sunriver Resort or discussing a recent event they participated in.
Optimize your resume for ATS by including keywords from the job description such as 'reservations,' 'customer service,' 'up-selling,' and 'yield management' to ensure your application passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored, and connections are identified, allowing you to focus on preparing for interviews.
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